Julia R. Butler
Elevate Transit
Tulsa
1
Certification
28
years of professional experience
Dynamic professional with extensive experience in transit operations at Tulsa Transit, excelling in customer service and workforce management. Proven ability to streamline processes and enhance service delivery, leveraging analytical skills to drive operational improvements. Skilled in CDL B driving and creative problem-solving, ensuring safety and efficiency in all tasks while supervising and training over 120 employees that included the Assistant Director, Supervisors, Security Officers, Training Staff and Drivers.
Work History
Office Assistant
1 Month- Assisted in managing office supplies and inventory, ensuring availability for daily operations.
Professional Driver
2 Years 1 Month- Operated vehicles safely in compliance with traffic regulations and company policies.
- Provided exceptional customer service by assisting passengers with luggage and travel inquiries.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Navigated efficiently using GPS systems to optimize travel routes and reduce delays.
Bus Operator
1 Year 4 Months- Operated transit buses efficiently, ensuring timely arrivals and departures across designated routes.
- Maintained compliance with safety regulations and company policies while transporting passengers.
- Assisted passengers with disabilities, providing necessary support for safe boarding and disembarking.
- Responded to passenger inquiries, delivering accurate information regarding schedules and route changes.
Driver
6 Months- Operated various transit vehicles safely and efficiently across designated routes.
- Ensured compliance with local traffic regulations and safety protocols to maintain passenger security.
- Assisted passengers with boarding, alighting, and luggage handling for optimal service experience.
- Conducted routine vehicle inspections to ensure operational readiness and maintenance requirements were met.
Call Center Representative
6 Months- Managed high-volume inbound calls, providing exceptional customer service and support to passengers.
- Resolved customer inquiries regarding flight schedules, booking changes, and cancellations with accuracy.
- Utilized CRM systems to document and track customer interactions for improved service continuity.
- Collaborated with team members to enhance workflow efficiency and streamline call handling processes.
Mail Carrier
3 Months- Delivered mail accurately and efficiently to assigned routes, ensuring timely service.
- Sorted and organized mail by delivery sequence to optimize workflow.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Assisted customers with inquiries and package tracking, providing exceptional service.
Director of Operations
23 Years- Streamlined operational processes to enhance service delivery and efficiency.
- Implemented data-driven strategies to optimize resource allocation and scheduling.
- Led cross-functional teams to develop and execute strategic initiatives for improved transit services.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
Education
High School Diploma
Skills
Customer Service
Dispatch
Time Management
Office suites(Word
Excell
Spreadsheet
CDL B/ Bus
Motor Coach OTR Experience
Workforce Management
Analytical and Technical skills
Training
Employee Moral
Scheduling
Creative Problem Solving
Planning
Certification
- CDL B Passenger and Air Brake
- CPR
Interests
Music (Jazz
Classical
and Smooth R&B
Dancing
Traveling
I enjoy cooking for friends and family gatherings.
I like trying new recipes and food trends.
Timeline
Office Assistant
Elevate Transit
07.2026 - CurrentRead More
Professional Driver
Village Travel
04.2024 - 05.2026Read More
Bus Operator
Dallas Area Rapid Transit Police Department
09.2022 - 01.2024Read More
Driver
Elevate Transit
02.2022 - 08.2022Read More
Call Center Representative
American Airlines
08.2021 - 02.2022Read More
Mail Carrier
USPS
05.2021 - 08.2021Read More
Director of Operations
Tulsa Transit
05.1998 - 05.2021Read More
Edison High School
High School Diploma
Read More