Julia R. Ripoli
Verona,NJ
Summary
Hardworking professional with a blend of marketing and hospitality experience eager to start a career in the Hospitality industry. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Seasons 52 - Darden Restaurants
09.2022 - Current
- Server at a popular, upscale-casual restaurant with a unique format
- Managed a fast-paced environment and successfully handled multiple customer orders simultaneously
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to customers
- Provided top-notch customer service, resulting in high customer satisfaction rates and positive reviews
- Demonstrated excellent communication skills by effectively communicating with both customers and team members
- Maintained a clean and organized work station to ensure efficiency and professionalism in all aspects of service
- Handled cash transactions and POS system accurately and efficiently
- Assisted with training new staff members on restaurant protocols and procedures
- Participated in team meetings to discuss ways to improve customer service and overall operations
Hostess-Server-Bartender
Gatwins Restaurant
09.2016 - 10.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Swiftly moved through jobs with increasing responsibility from busgirl to server to hostess to bartender for exceptional work ethic and performance.
- Provided excellent customer service and resolved any issues in a timely manner in a very challenging COVID-19 environment
- Managed reservations and seating arrangements at a busy restaurant.
- Handled cash transactions and balanced cash register at the end of each shift.
- Worked as a bartender creating various cocktails and handling bar inventory in a very fast paced, demanding environment
- Assisted in training new staff members and delegating tasks effectively.
Lead Camp Counselor
Camp Jefferson
06.2016 - 08.2019
- Successfully led and supervised a group of 10-year old girls in a fast-paced day camp environment
- Developed and implemented engaging and age-appropriate daily schedules, including arts and crafts, games, sports and outdoor activities
- Ensured the safety and well-being of all campers, including administering first aid and addressing immediate concerns
- Built strong rapport with campers, fostering a positive and inclusive environment
- Communicated effectively with parents and camp administration regarding camper progress and any relevant issues
Education
Bachelor of Science - Marketing
Ramapo College of New Jersey
Mahwah, NJ01-2024
Associate of Science - Business
County College of Morris
Randolph Township, NJ12-2020
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Communication skills
- Strong work ethic
- Team Player
- Microsoft Word/Excel
- Hospitality Industry knowledge
- Reliable and Dependable
- Problem Solver
- Creative
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Gallo Wine Academy - Certified Wine Specialist - currently in progrss
Timeline
Server
Seasons 52 - Darden Restaurants
09.2022 - Current
Hostess-Server-Bartender
Gatwins Restaurant
09.2016 - 10.2020
Lead Camp Counselor
Camp Jefferson
06.2016 - 08.2019
- ServSafe Food Handler Certification - National Restaurant Association.
- Gallo Wine Academy - Certified Wine Specialist - currently in progrss
Bachelor of Science - Marketing
Ramapo College of New Jersey
Associate of Science - Business
County College of Morris
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