JULIE Mosier
Joliet,IL
Summary
Exceptional multi-unit leader adept at building teams, creating a culture of respect, diversity, acceptance, and inclusion. An unparallel passion for development and training of all team members and engaging the teams daily. The power of Human Connection is a major driving force of success in business I believe in empowering those around you and holding oneself and others to the highest standard. I am a leader who can juggle multiple projects and priorities without losing focus. I have been recognized as a top GM in the division and member of WFF.
Overview
24
24
years of professional experience
Work History
Resident Experience Manager
Sodexo USA
04.2024 - Current
- Create national elaborate themed events for 3000 high end clients and residential living.
- Increase participation in dining, increase resident sales potential, increase revenue through elevated menu options, engage staff and residents.
- Evaluate annual resident and pulse surveys and create necessary changes for residents and implement plan with client, residents, team and leadership.
- Create marketing materials, retail compliance, train residents and staff on POS platforms.
General Manager/Director of Operations
Compass Group North America
08.2022 - 04.2024
- Company Overview: University of Chicago
- Facilitates Union bids, hiring and recruiting staff and management
- Campus Engagement Committee
- Campus Labor Champion
- QA compliance and execution of weekly audits, corrective action, 99.5% scorecard CDPH
- KPI focused on meeting targets, driving results growing leaders
- Streamline processes and develop SOPs for varying units
- Employee engagement increases by 29% in 6 months
Resident District Manager
Aramark
09.2021 - 08.2022
- Company Overview: Loyola University
- Oversee residential, retail operations, catering/ 15 locations (Proprietary and National Brands)
- Launched Carbon Friendly Menu to reduce greenhouse gases
- Increased sales in retail from 8k daily to 15k daily in 1 location - subcontracting
- Menu planning and development
- Food Champ/Labor Champ/Sustainability Champ/ DEI Champ – Regional Level
- Ensured compliance with federal, state, and local regulations pertaining to property management, safety standards, and environmental guidelines.
- Recognized as one of top 2 female Senior Managers in Central Region
- Developed strong relationships with community leaders and stakeholders to promote collaboration and shared goals for the district''s success.
General Manager
Wolfgang Puck Catering/Lifeworks Restaurant Group
11.2019 - 09.2021
- Operated 2.4-million-dollar budget
- Saved $500k in first 6 months through effective financial management
- Reduction in food cost by 9% with increase in quality & presentation
- Focus and execution on sustainable practices/sustainable sourcing
- Elevation of catering presentation and sales
- Reduction in turnover by 68%
- Forecasting, Flash, and budget creation
- Assisted in building online ordering & delivery platform for Catering
- RFP writing/ presentation
- Hospitality Trainer for region
- Quarterly Business Reviews with CFO and client committee
- Guest Restaurant Implementation
- HR on site / Hiring/Onboarding/Coaching/ Continuous training
- High Level focus on sustainable/local food and education
- Sustainability Member University of Chicago Booth School of Business
General Manager
Aramark
11.2015 - 09.2019
- Company Overview: Loyola University
- District Manager
- Oversee residential, retail operations, catering/ 15 locations / 355 Employees
- Manage a $26 million budget
- Facilitates Union bids, hiring and recruiting of staff and management
- POP up concept implementation – 400% increase in revenue
- Conducts Food Service Committee meetings monthly with client and students
- Created Allergen Dining Committee for students
- Menu planning and development
- Proctor for dietetic interns – Niehoff School of Nursing
- Served on sustainability committee for Loyola University – STARS program
- Safety Committee for region/Food Champ/Labor Champ/Sustainability Champ
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Hospitality Manager
PENN National Gaming & Hotel
08.2012 - 09.2015
- Company Overview: Hollywood Casino
- 100 Premier Hotel Room Management
- Five Star fine dining, Sports Bar, Gift Shop, Buffet, Casino Beverage, and VIP Gaming Lounge
- Hotel construction, events, transportation and casino marketing promotion/redemption hotel stays
- Block booking for external groups, meetings, special events, Joliet Speedway & Concerts
- YOY incremental revenue generation 1.3 mil leveling at 4 mil 3 years
- 36 Million dollar account management for all food and beverage in casino
- 34 direct reports & 352 FLA's
- Active Union account
- Hollywood Casino
Co-Owner
Chix Mix Productions/Girlbar Inc.
01.2001 - 09.2014
- Produced national weekly events in 4 states
- Secured and maintained key corporate accounts resulting in over $500k increase in revenue
- Coordinated the largest women's outdoor event with over 30,000 attendees- VIP Liaison for A List Celebrities – Dinah Shore Weekend
- Entertainment sourcing coordinated 2 days of Chicago's second largest outdoor festival: Northalsted Street Market Days for 4 years
- Featured in Chicago History Museum for groundwork in LGBTQ community for event production
- Named in 30 under 30 in Chicago for leadership within LGBTQ Community
Hospitality Manager
Cesar's Entertainment & Hotel
10.2010 - 07.2012
- Company Overview: Harrah's Casino Joliet
- 200 Luxury Room Hotel
- Five Star Steak house, VIP Lounge, Buffet, Café, Starbucks, Gift Shop
- Increased sales in buffet from lowest company to highest in company within 6 months
- Construction and design of VIP lounge to attract and retain Seven Stars Members
- Kaizen Leader
- Banquets
- National Marketing Team to engage LGBTQ business on Las Vegas Strip
- Harrah's Casino Joliet
Education
General Education -
Joliet Junior College
01.1994
Fine Arts emphasis - Film Production
Columbia College Chicago
01.2002
Skills
- Organizational Culture Enhancement
- Cost Control Acumen
- Renovation Implementation Oversight
- Revenue Growth Planning
- Contract Negotiation Proficiency
- Client Relationship Management
- Cost Plus, P&L and Subsidy Budgeting
- Collaborative Team Management
- Strategic Decision-Making
- Performance Improvement Strategies
Timeline
Resident Experience Manager
Sodexo USA
04.2024 - Current
General Manager/Director of Operations
Compass Group North America
08.2022 - 04.2024
Resident District Manager
Aramark
09.2021 - 08.2022
General Manager
Wolfgang Puck Catering/Lifeworks Restaurant Group
11.2019 - 09.2021
General Manager
Aramark
11.2015 - 09.2019
Hospitality Manager
PENN National Gaming & Hotel
08.2012 - 09.2015
Hospitality Manager
Cesar's Entertainment & Hotel
10.2010 - 07.2012
Co-Owner
Chix Mix Productions/Girlbar Inc.
01.2001 - 09.2014
Fine Arts emphasis - Film Production
Columbia College Chicago
General Education -
Joliet Junior College
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