Julie Andre
Summary
Dynamic individual with hands-on experience in Healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Call Center Scheduler
Cambridge Health Alliance
Malden, MA
05.2024 - Current
- Accurately schedule appointments for all CHA Primary Care locations
- Communicate all requests for scheduling dictionary changes and updates to the manager of Ancillary Scheduling
- Proficient in verifying insurance coverage eligibility
- Communicates scheduling problems and trends to manager and supervisors
- Maintaining call volume required productivity
- Outreach patients to schedule/reschedule appointments
- Insure high level of customer service to all patients, physicians, and co-workers
- Responsible for registering all new patients
- Acts as a point of contact to Nurse Triage Line
Front Office Coordinator
Restorix Health – Tufts Medicine
Melrose, MA
05.2023 - 05.2024
- Schedule HBO Therapy or wound care visit, utilizing hospital software/systems as well as RXH’s EMR system
- Book appointments appropriately based on time, staffing, equipment and supplies
- Confirm all registration information with the patient and responsible party
- Verify specific insurance benefits and obtain preauthorization for wound care procedures
- Tracked patient visit charges information provided by wound center personnel and provided to the respective billing/finance departments or entered directly into hospital charge entry systems in accordance with hospital policies and acceptable standards
- Perform daily patient schedule: charge entry reconciliations and account for all outstanding superbills
- Ensure patient satisfaction and provide professional patient and staff support
- Full-time
Patient Access Associate/Emergency Department
Tufts Medicine
Melrose, MA
09.2022 - 05.2024
- Responsible for registering all incoming patients coming to the Emergency department
- Verify patient insurance and copay collections
- Perform patient triage to make sure the patient gets the appropriate care
- Knowledge of third-party billing requirements
- Proficient in working with EPIC and maintaining the privacy of all patients medical records
- Greet patients and all visitors entering the Emergency Department
- Collect patient medical records that need to be scanned into the system
- Responsible for training all new employees
- Part-time
Unit Secretary/Emergency Department
Cambridge Health Alliance
Cambridge, MA
09.2022 - 05.2023
- Perform various clerical and administrative support duties in the Emergency Department
- Manages all incoming and outgoing calls with exceptional customer service
- Coordinate patient transfers to different facilities
- Acts as resource person to nursing staff, other clinicians, and support services
- Orders/Admission/Discharges/Transfer of Patients
- Prints, verifies, and inquires about all unit reports as needed
- Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s)
- Keeps bed track and PCS systems are up to date.
- Per Diem
Medical Administrator
LifeDimensions Neuropsychological Services/Contract
Braintree, MA
05.2022 - 05.2023
- Maintain providers schedules
- Conduct insurance clearances with multiple insurance companies to collect eligibility and benefits
- Proficient in scheduling patient appointments in Microsoft Outlook and EMR
- Manage and maintain all patient charts
- Sort and distribute outgoing and incoming mail
- Collect all patient payments through a centralized payment system
- Executed patient intakes through a protocol patient screening process
- Manages all incoming and outgoing calls
- Full-time
Administrative Assistant
Private Neurology Practice/Contract-Temporary
Brighton, MA
03.2021 - 03.2022
- Schedule patient appointments, referrals, diagnostic testing
- Coordinate with home infusion companies for patient specialty medications
- Monitored and maintained physician schedule
- Facilitated all incoming and outgoing calls
- Proficient in obtaining prior authorizations for diagnostic testing and medications
- Greet patients and escort patients to proper rooms
- Managed all medical record requests
- Coordinate meetings with pharmaceutical representatives and home care specialist
Revenue Cyclist, Practice Manager, Medical Assistant/Admin
Mount Auburn Hospital
Cambridge, MA
11.2010 - 02.2021
- Proficient in scheduling patient appointments, excellent customer service skills, managed incoming calls
- Manage billing and coding, verifying insurance eligibility, obtaining referrals, prior authorizations and collecting co-payments
- Assists physician with office procedures such as EMG's, Lumbar Punctures, Skin Biopsy's, BOTOX injections
- Knowledge in transcribing data, data entry
- Proficient in taking patient vitals
- Manage employee timekeeping
- Initiated monthly staff meetings, managed office inventory
Temp Receptionist/Front Desk
Cambridge Health Alliance/Revere Health Center
Cambridge, MA
09.2010 - 05.2012
- Mastered SMART regulation and guidelines
- Knowledge of HIPAA guidelines
- Proficient in Revenue, Insurance policies and Customer service
- Knowledge of how to handle Nortel telephone function
- Experienced on Registration, Cash collection, Scheduling appointments and Referral Inquiries
Education
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University
Manchester, New Hampshire05.2025
Associates of Science (A.S.) - Medical Information Management
Bunker Hill Community College
Charlestown, MA05.2022
Certificate of Medical Assistant - undefined
Salter School
Malden, MA02.2010
Skills
- Critical thinking
- Communication
- Teamwork
- Emotional Intelligence and People Skills
- Responsibility
- Creative Problem-solving
- Decision-making
- Troubleshooting
- Data analysis
- Adaptability
- Innovation
- Collaboration
- Time Management
- Organization
- Proficient in:
- EPIC
- Athena Health
- Quanum
- Eclipse
- Meditech
- EclinicalWorks
- Microsoft Word
- Excel/Powerpoint
- Centricity Group Management
- Medisoft
- Nehren/Emdeon
LNGG
Language – Haitian Creole (Fluent)
Timeline
Call Center Scheduler
Cambridge Health Alliance
05.2024 - Current
Front Office Coordinator
Restorix Health – Tufts Medicine
05.2023 - 05.2024
Patient Access Associate/Emergency Department
Tufts Medicine
09.2022 - 05.2024
Unit Secretary/Emergency Department
Cambridge Health Alliance
09.2022 - 05.2023
Medical Administrator
LifeDimensions Neuropsychological Services/Contract
05.2022 - 05.2023
Administrative Assistant
Private Neurology Practice/Contract-Temporary
03.2021 - 03.2022
Revenue Cyclist, Practice Manager, Medical Assistant/Admin
Mount Auburn Hospital
11.2010 - 02.2021
Temp Receptionist/Front Desk
Cambridge Health Alliance/Revere Health Center
09.2010 - 05.2012
Bachelor of Science (B.S.) - Business Administration
Southern New Hampshire University
Associates of Science (A.S.) - Medical Information Management
Bunker Hill Community College
Certificate of Medical Assistant - undefined
Salter School