Julie Boone
Appleton,WI
Summary
An experienced Team Leader with 12 years of experience in customer service, team building, food safety, employee scheduling, problem solving, and inventory control. Proven track record of successfully training team members to meet operational targets. Motivated leader skilled at building relationships with customers, employees and senior management in a dynamic, fast-paced setting. Highly adept at responding to customer and employee concerns with friendly and knowledgeable actions.
Overview
38
38
years of professional experience
Work History
Team Leader
Nestle
05.2015 - 10.2023
- Trained team members in successful strategies to meet operational targets.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable actions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Scheduled employees, managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures, quality, and cleanliness requirements.
- Held daily team meetings to inform team members on company news and updates.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Coached employees through day-to-day work and problem solving.
- Demonstrated willingness to help and mentor wherever needed.
Line Coordinator
Nestle
05.2009 - 05.2012
- Monitored and tracked production progress to meet aggressive production goals.
- Communicated with line workers and team leads to achieve quality and production goals.
- Examined completed product and equipment to identify quality issues, defects, or malfunctions.
- Coordinated, planned and delegated daily work activities to staff.
- Worked with management in coordinating and planning line activities.
- Motivated team members through employee incentive programs and strong leadership.
- Coached employees through day-to-day work and complex problems.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Enforced safety and sanitation regulations.
- Confered with other supervisors to coordinate operations and activities between departments.
Programmer Analyst
Jewelers Mutual Insurance Company
10.1998 - 06.2008
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Developed, tested, and implemented software that provided robust technical infrastructure and/or software applications used by business units.
- Led team in designing a data warehouse and developing reports to create business intelligence tools used in capturing client metrics and reducing report run time.
Software Engineer
APEX Data Systems
01.1998 - 07.1998
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Designed, developed, and tested screen interfaces for users.
Software Engineer
BFD Productions
02.1995 - 09.1997
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Designed, tested and programmed in the Fante language, applications used in voice recognition, touch tone, voice capture, menu-driven fax-back options, out-dial, and storage utilizing relational databases according to customer's specifications in a Unix environment.
- Partnered with development team on product development and application support plans.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
Microwave Technical Controller
United States Air Force, USAF
10.1985 - 10.1989
- Performed preventative inspections, installed, modified and maintained microwave radio systems..
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Computer Science
University of Las Vegas, NV - UNLV
Las Vegas, United States05.1998
Skills
- Recruiting
- Resolution-oriented
- Personnel training and development
- Dependable and reliable
- Employee Scheduling
- Task Delegation
- Employee performance evaluation
- Team motivation
- Stock Rotations
- Problem-Solving
- Team Building and Leadership
- Attention to Detail
Timeline
Team Leader
Nestle
05.2015 - 10.2023
Line Coordinator
Nestle
05.2009 - 05.2012
Programmer Analyst
Jewelers Mutual Insurance Company
10.1998 - 06.2008
Software Engineer
APEX Data Systems
01.1998 - 07.1998
Software Engineer
BFD Productions
02.1995 - 09.1997
Microwave Technical Controller
United States Air Force, USAF
10.1985 - 10.1989
Bachelor of Science - Computer Science
University of Las Vegas, NV - UNLV