Julie Bouchard
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
Alegre Science, Inc.
12.2021 - 05.2024
- Provided part time office support at 'Family Owned and Operated' laboratory equipment distribution business.
- Overhauled office file system which increased overall business efficiency and productivity.
- Performed additional support including shipping/receiving, quotation creation, online and paper file maintenance, and verification of travel receipts and expenditures.
Franchise Co-Owner and Managing Partner
Snapology of San Diego
09.2015 - 11.2021
- Opened the first Snapology franchise west of Texas.
- Responsible for all aspects of business operations.
- Created a highly successful business from the ground up using effective sales practices and networking.
- Built and managed a physical Discovery Center for STEM enrichment classes, workshops, and camps for children ages 2-14.
- Continuously received excellent customer reviews by focusing on exceptional customer experiences.
- Taught STEM enrichment classes to various age students from Preschool thru Middle School.
- Created an innovative engagement program for residents of assisted living facilities including memory care residents.
- Established a vocational training program for autistic young adults from several local schools and organizations.
- Received award for top 10 highest grossing franchise five years in a row.
Chief Operating Officer
Center for Advancement of Technology in Education
10.2014 - 07.2017
- Founding member of nonprofit agency that provided Assistive Technology assessments and devices to children with communication difficulties due to Autism or other neurological issues.
- Responsible for office management and managing donations.
Assistant Operations Manager
Specialized Therapy Services at The OAS Center
10.2014 - 01.2016
- Worked closely with, and assisted the Operations Manager, for a large pediatric therapy clinic that serviced over 100 Southern California Charter Schools as well as private patients.
- Responsible for assisting with operational duties including scheduling, payroll, building operations, and maintenance, customer service and tenant issues as well as other daily operations needs of the clinic, school-based, and private clients.
- Communicated with customers to assess satisfaction with products and services received.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Assisted in recruiting, hiring and training of team members.
Education
Certificate in Grant Writing -
San Diego State University
San Diego, CA08.2016
Certificate in Nonprofit Management -
University of San Diego
San Diego, CA06.2015
Bachelor of Business Administration -
Marian University
Indianapolis, IN12.2007
Skills
- Operations Management
- Small business operations
- Client Service
- Verbal and written communication
- Relationship Building
- Customer Relations
- Staff Management
- Business Management
- Business Planning
- Business Development
Timeline
Administrative Coordinator
Alegre Science, Inc.
12.2021 - 05.2024
Franchise Co-Owner and Managing Partner
Snapology of San Diego
09.2015 - 11.2021
Chief Operating Officer
Center for Advancement of Technology in Education
10.2014 - 07.2017
Assistant Operations Manager
Specialized Therapy Services at The OAS Center
10.2014 - 01.2016
Certificate in Grant Writing -
San Diego State University
Certificate in Nonprofit Management -
University of San Diego
Bachelor of Business Administration -
Marian University