Goal setting and maintaining KPIs and other forecasted and comprehensive reports on account performance and present them to management according to deadlines.
Developed and maintained relationships with key accounts to ensure customer satisfaction. This includes reactivated and new accounts.
Provided training and guidance to new Account Managers.
Represented IPS during two training trips to vendors. Developed relationships and expanded customer base with joint opportunities and proactive sales strategies.
Monitored industry trends and made recommendations for changes in strategy accordingly.