Summary
Overview
Work History
Education
Skills
Timeline
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Julie Brumm

Lindenhurst,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Care Corrdinator

Modern ReBath
Lake Villa, IL
03.2021 - Current
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Responsible for maintaining an open line of communication for current and potential customers.
  • Keeping customers up to date on their project and potential delays in these difficult times.

Owner/Operator

Self-employeed 2GShirts Custom Apparel
Lindenhurst, IL
06.2016 - Current
  • Successfully and currently overseeing my small business.
  • Managed day-to-day business operations.
  • Maintaining relationships and communication with people withing my community while growing my small custom apparel business.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.

Head Bartender

RJs Eatery
Liondenhurst, IL
05.2015 - 06.2021
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Poured and prepared mixed drinks for over 100 customers daily.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Bartender Supervisor

Emils Tavern
Grayslake, IL
01.2010 - 10.2015
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

High School Diploma -

Adlai Stevenson High School,
Lincolnshire, IL

Skills

  • Issue and Complaint Resolution
  • Administrative and Office Support
  • Establishing and Maintaining Customer Relations
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Multi-Line Phone Systems

Timeline

Customer Care Corrdinator

Modern ReBath
03.2021 - Current

Owner/Operator

Self-employeed 2GShirts Custom Apparel
06.2016 - Current

Head Bartender

RJs Eatery
05.2015 - 06.2021

Bartender Supervisor

Emils Tavern
01.2010 - 10.2015

High School Diploma -

Adlai Stevenson High School,

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Julie Brumm