Julie Burton

• Inbound quotes specialist - processing all incoming phone and emails requests for quotations/equipment opportunities.

Responsible for collections and accounts receivable for entire vinyl window portfolio

• Process all credit card payments and process checks via CHAX software
• Support Outside Sales with customer setup and support
• Process Credit Memos, manage Volume Rebate and Coop reimbursements
• Function as Invoicing and Accounts Payable backup support

Customer Service - handling incoming parts and service request calls from customer base; entering parts orders, purchasing, order invoicing, aging receivables and resolving customers' concerns/issues.

• Field service administration - quoting service, training and software; entering, monitoring and invoicing service orders and supporting field engineers
• Warranty administration, cost review and corrective actions
• Training coordination including maintaining training schedule and managing system training credits