Julie Chan
Lakewood,CA
Summary
A highly motivated and results-oriented professional with 8+ years of experience in logistics and operations. Proven ability to manage complex projects, analyze data, and optimize processes to ensure efficient and timely distribution. Strong communication, problem-solving, and leadership skills honed through experience in case management and business management. Eager to leverage transferable skills and contribute to a high-performing distribution team. Adept at Google and Microsoft Office Suite.
Overview
7
7
years of professional experience
Work History
Housing Solutions Case Manager
Mercy House
10.2023 - Current
- Managed a caseload of 25 clients, resolving service distribution-related issues and ensuring timely resolution
- Established clear communication channels between clients, landlords, and internal teams, facilitating a smooth service delivery process.
- Analyzed client data and identified key issues, designing solutions that addressed root causes while staying within program parameters.
- Developed and implemented a system to manage multiple client cases concurrently, maintaining accurate and up-to-date client information in the database.
Event Coordinator
Aspire2Thrive Intl
12.2016 - Current
- Successfully adapted event plans due to last-minute speaker cancellations, finding creative solutions to ensure a high-quality experience
- Collaborated effectively with team members, resolving unexpected challenges and ensuring smooth event delivery
Luxury Sales Associate
House of Sun
11.2022 - 02.2024
- Effectively gathered customer requirements through active listening, resulting in a 150% increase in sales conversion rate and consistent achievement of personal quotas.
- Juggled multiple customer interactions simultaneously, prioritizing needs and building rapport to secure sales. Highlights strong project management and multitasking skills.
Business Development Representative
Bonterra
06.2022 - 09.2022
- Established rapport with potential clients to understand their specific needs, leading to targeted lead generation and successful revenue generation.
- Rapidly adopted and mastered CRM platforms (Salesforce, Gong, Outreach, Intercom) to manage client data and optimize the sales pipeline.
- Leveraged CRM data to identify follow-up opportunities, resulting in a 100% increase in client engagement and an 80% improvement in conversion rates.
Medical Administrator II
United Medical Imaging Healthcare
08.2021 - 06.2022
- Rapidly acquired knowledge of diverse medical procedures and applied that understanding to efficiently manage the CareStream patient database.
Education
Certification - Complete React Developer (w/ Redux, Hooks, GraphQL
Zero To Mastery
Certification - Front End Developer Coursera Course By Meta
Coursera
Certification - Full Stack Software Development
Coding Dojo
Remote08.2023
Bachelor of Arts - Human Developmental Psychology
California State University - Long Beach
Long Beach, CA05.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Workflow Coordination
- Project Management
- Event Planning
- Scheduling
Websites
Languages
Chinese (Mandarin)
Limited Working
Spanish
Limited Working
Timeline
Housing Solutions Case Manager
Mercy House
10.2023 - Current
Luxury Sales Associate
House of Sun
11.2022 - 02.2024
Business Development Representative
Bonterra
06.2022 - 09.2022
Medical Administrator II
United Medical Imaging Healthcare
08.2021 - 06.2022
Event Coordinator
Aspire2Thrive Intl
12.2016 - Current
Certification - Complete React Developer (w/ Redux, Hooks, GraphQL
Zero To Mastery
Certification - Front End Developer Coursera Course By Meta
Coursera
Certification - Full Stack Software Development
Coding Dojo
Bachelor of Arts - Human Developmental Psychology
California State University - Long Beach