Julie Clark
Fayette,ME
Summary
Enthusiastic about improvements to business operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Service Dispatcher
Downeast Energy
06.2001 - Current
- Coordinated technician and delivery schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Respond to Dig Safe requests for Hallowell, Waterville and Mt Vernon locations
- Maintain propane tank inventory both physical and liquid for 3 divisions
- Responsible for UCC1 filings for underground tanks with the state
- Perform back up duties for Parts Department, Delivery Dispatch, office and service manager
- Monitored vehicle locations to coordinate timely arrivals
- Answered phone calls and responded to customer emails
- Assisted in resolving customer complaints and grievances
- Preserved accurate records of dispatched orders and billing
- Monitored and tracked dispatch communication systems
- Provided customers with information on products and services
- Utilized customer feedback to improve customer service
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Monitored flow of paperwork and directed information to appropriate departments
- Tracked and monitored vehicle performance and maintenance
Office Manager
Downeast Energy
02.2016 - 05.2017
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Oversaw office inventory activities, including data entry of liquid products
- Responsible for 10 customer service representatives in 4 offices.
Education
High School Diploma -
Maranacook Community High School
Readfield, ME06.2001
Skills
- Meticulous attention to detail
- Outstanding multitasking abilities
- Self Motivated
- Highly organized
- Effective Communication
- Maintain Records
- Standard Operating Procedure Development
- Administrative Support
Timeline
Office Manager
Downeast Energy
02.2016 - 05.2017
Service Dispatcher
Downeast Energy
06.2001 - Current
High School Diploma -
Maranacook Community High School
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