Julie Clausen
Davenport
Summary
Dynamic Service Manager with expertise in customer relationship management and process improvement. Proven track record in enhancing workflow efficiency and maintaining high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service Manager
Hy-Vee
Davenport
02.2024 - 01.2026
- Streamlined daily operations of service department, improving workflow efficiency and reducing delays.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Motivated employees, reducing turnover and maintaining service standards.
- Cultivated relationships with customers, vendors, and suppliers, enhancing collaboration and service delivery.
E-Commerce Personal Shopper
Hy-Vee
Davenport
02.2024 - 01.2026
- Developed personalized shopping lists reflecting customer preferences and current market trends.
- Guided customers in product selection during online consultations to meet their needs.
- Utilized e-commerce platforms to manage orders and track purchases.
- Improved customer experience by resolving inquiries and issues promptly.
- Delivered accurate service to customers under tight deadlines.
- Bagged groceries carefully, ensuring fragile items were separated and perishables remained fresh.
- Practiced sanitation and safety protocols while handling products to protect customers.
Supervisor
Cafe Express Deli
Davenport
04.2018 - 06.2023
- Supervised daily deli operations, enhancing workflow and staff scheduling efficiency.
- Trained new employees on food safety and preparation standards to ensure quality control.
- Implemented efficient processes for food preparation and service delivery.
- Managed inventory levels to maintain product freshness and reduce waste.
- Coordinated deliveries of fresh products from suppliers, ensuring optimal stock availability.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Assisted customers with selections and inquiries, improving overall service experience.
- Maintained cleanliness of work area consistently throughout each shift.
Education
Associate of Arts - Liberal Arts
Scott Community College
Bettendorf, IA01.2004
Skills
- Customer relationship management
- Order fulfillment
- Supply chain management
- Inventory management
- Workflow optimization
- Process improvement
- Team motivation
Timeline
Service Manager
Hy-Vee
02.2024 - 01.2026
E-Commerce Personal Shopper
Hy-Vee
02.2024 - 01.2026
Supervisor
Cafe Express Deli
04.2018 - 06.2023
Associate of Arts - Liberal Arts
Scott Community College