Summary
Overview
Work History
Education
Skills
Certification
Peer to Peer winner
Timeline
Generic
Julie Cole

Julie Cole

Mesa,Az

Summary

Pharmacy professional prepared to excel in high-demand settings by leveraging extensive experience in medication management and patient interaction. Known for strong focus on collaboration and achieving optimal results, consistently adapting to changing needs and ensuring reliability. Skilled in inventory control, medication preparation, and maintaining regulatory compliance, with diligent and organized approach to all tasks.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician (Appeals)

Centene
02.2024 - Current
  • Responsible for normal day to day performance in operational queues similar to peers
  • Added responsibility including but not limited to, delivery of rapid quality and process improvement information to the technicians on their team, preparing material for and delivering team meetings, and ultimately serving as a subject matter expert for their team
  • Provide guidance to pharmacy technicians on quality assurance monitoring and productivity standards under the supervision of a people leader
  • Provide recommendations for training needs and assist in developing training manuals and job aids. Train pharmacy technicians on daily tasks under the supervisor of a people leader
  • Run reports to maintain workflow.

Pharmacy Technician II

Wellcare
09.2020 - 02.2024
  • Investigate medication appeals for members. Contact member or providers for required information. Submit cases to clinical for review. Intake new requests and possible appeals queue.

Pharmacy Services Representative Specialty

CVS Health Specialty Pharmacy
11.2015 - 04.2019
  • Answer inbound call’s related to pharmacy and mail order benefits, including but not limited to claims processing, benefit coverage, mail order information, billing coordination of benefits and pharmacy networks
  • Refill patient medications, data entry, input admission, schedule shipments

LTC Fax Specialist

EnclaraRx
01.2006 - 09.2015
  • Team Lead – Assisted techs with problems, took problem calls, made sure everyone was working, trained new technicians
  • LTC Fax Specialist – Data entry, checking other technicians work
  • IPU Technician – Data entry
  • Customer Service Rep – Answered phones, took refills, input admission orders, assisted with shipping same day orders
  • Data Entry, 06/2004-01/2006 Caremark, Phoenix, AZ
  • Translate and enter prescriptions into database

Sr. Pharmacy Technician

Walgreens
12.2001 - 01.2006
  • Filled prescriptions, Answered phones, Helped Customers, Filed paper worked

Education

Pharmacy Technician -

Arizona State Board of Pharmacy
07.2004

Pharmacy Technician Certification - undefined

Pharmacy Technician Certification Board
03.2002

High School - undefined

Highland High School
Gilbert, AZ
05.1999

Skills

  • Pharmacy software proficiency
  • Pharmacy law compliance
  • Pharmaceutical calculations
  • Professional networking
  • HIPAA compliance
  • Pharmacy ethics
  • Workflow optimization
  • FDA and HIPAA compliance
  • Team collaboration
  • Pharmacy and customer records management
  • Problem-solving skills

Certification

  • CPhT - Certified Pharmacy Technician

Peer to Peer winner

I have won the peer to peer, for two quarters.

Timeline

Lead Pharmacy Technician (Appeals)

Centene
02.2024 - Current

Pharmacy Technician II

Wellcare
09.2020 - 02.2024

Pharmacy Services Representative Specialty

CVS Health Specialty Pharmacy
11.2015 - 04.2019

LTC Fax Specialist

EnclaraRx
01.2006 - 09.2015

Sr. Pharmacy Technician

Walgreens
12.2001 - 01.2006

Pharmacy Technician Certification - undefined

Pharmacy Technician Certification Board

High School - undefined

Highland High School

Pharmacy Technician -

Arizona State Board of Pharmacy

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