Julie Colomer
Kewanee,IL
Summary
Goal-oriented professional dedicated to achieving high levels of customer satisfaction. Experienced in customer support, problem-solving, and conflict resolution. Strong work ethic and passion for role as a Patient Access Representative. Excellent communication skills and empathetic nature consistently yielding positive outcomes. Detail-oriented and possess strong organizational skills, enabling effective handling of multiple responsibilities. Willingness to take on additional tasks to contribute to team success.
Overview
21
21
years of professional experience
Work History
Patient Access Associate
OSF Healthcare St. Luke Hospital
10.2020 - Current
- Work as a Patient Access Associate Registrar in the Emergency Dept.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Key Employee
Cerno's Bar & Grill
10.2014 - 02.2021
- Worked as a Key Employee/Server in Kewanee, IL
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Manager/Server
Buffalo Wild Wings
08.2009 - 03.2014
- Worked as a Shift Manager/Server in Peoria, IL
Support Manager, CSM
Wal-Mart Stores, Inc.
07.2003 - 11.2012
- Worked as Support Manager & CSM at Wal-Mart Store #3460 in Peoria IL
- Managed daily operations to ensure smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
Education
Illinois Central College
Diploma -
Metamora High School
01.2003
Skills
- Time Management
- Fluent in Excel/Word
- Conflict Resolution
- Customer Service
- Excellent Oral & Written Skills
- Patient confidentiality
- HIPAA Compliance
- Medical terminology knowledge
References
References available upon request
Timeline
Patient Access Associate
OSF Healthcare St. Luke Hospital
10.2020 - Current
Key Employee
Cerno's Bar & Grill
10.2014 - 02.2021
Shift Manager/Server
Buffalo Wild Wings
08.2009 - 03.2014
Support Manager, CSM
Wal-Mart Stores, Inc.
07.2003 - 11.2012
Illinois Central College
Diploma -
Metamora High School
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