Responsible, highly motivated professional who brings abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Excellent interpersonal skills with a teamwork mentality.
Hi, I’m
Julie Dahlin
Boise,Idaho
Summary
Work History
Albany Democrat-Herald
District Manager
Job overview
- Supervised team of youth 50+ paper carriers tasked with distribution in a defined territory on a daily basis
- Managed performance and personally intervened to ensure timely delivery to customers when needed
- As subscription base grew, recommended process improvements to supervisor and colleagues to best achieve departmental goals
- Served in a front-line customer service capacity, resolving issues with high customer satisfaction
- Trained and communicated expectations and contractual obligations to both youth paper carriers and their guardian(s)
- Analyzed market trends and customer feedback to develop new strategies for improving operations
- When distribution schedule changed, began training and onboarding a new team of adult paper carriers with new policies and procedures
Corvallis Gazette Times
Customer and Dispatching Service Representative
Job overview
- Trained new customer service representatives on policies and procedures
- Served as the back-up to Customer Service Supervisor when she was not available
- Analyzed customer service reports on a daily basis to create data driven process improvements
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
- Monitored vehicle locations to coordinate timely arrivals
- Scheduled deliveries according to customer needs
- Sent out drivers to assist customers and paper carriers based on locations, needs and worker availability
- Relayed customer service needs to the District Manager for quick resolution
Albany Democrat-Herald
Assistant Manager of Customer Service
Job overview
- Created production reports for use by colleagues in advertising and distribution to best allocate staff and resources in specific markets
- Responded to customer calls and emails to answer questions about products and services.
- Processed credit and cash payments in our point of sale system
- Created and enhanced call sequencing flows and scripts to enhance team performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Maintained and managed customer files and databases.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
South Albany High SchoolAlbany
High School Diploma
University Overview
Skills
- Employee training, assessment and coaching
- Excellent written and verbal communication
- Best practices in customer service
- Using data to make strategic decisions
- Microsoft suite of tools (Excel and Word primarily)
- Database querying (Falcon customer service platform)
- Customer and Vendor Relations
- Mail Handling
- Administrative and Clerical Support
- Bank Deposits
- Route Correspondence
- Billing and Payment Processing
- Multi-Line Telephone Systems
- Manage Files
Timeline
District Manager
Albany Democrat-Herald
Customer and Dispatching Service Representative
Corvallis Gazette Times
Assistant Manager of Customer Service
Albany Democrat-Herald
South Albany High School
High School Diploma