Julie D'Amato
Visalia,CA
Summary
Management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Starbucks
10.2024 - Current
- Led team of baristas to achieve high customer satisfaction ratings through effective training and support.
- Implemented inventory management system to streamline stock control and reduce waste.
- Analyzed sales data to identify trends, optimize product offerings, and drive revenue growth.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Cultivated a positive store culture through team-building activities and recognition programs for employees.
- Oversaw scheduling and payroll processes, ensuring efficient staffing levels to meet business demands.
- I also lead our districts Accelerated Development Program to all supervisors who aspire to promote to ASM/Store Manager. This program allows myself to teach leadership competencies, build dimension capabilities and prepare for panel interviews.
Store Manager
Pandora Jewelry
09.2022 - 10.2024
- Oversaw daily operations, ensuring exceptional customer service and store presentation.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Managed inventory levels, optimizing stock turnover through effective procurement processes.
- Analyzed sales trends, adjusting product offerings to meet customer demands and preferences.
- Collaborated with marketing teams to execute promotional events, driving foot traffic and brand awareness.
- Increased sales by implementing innovative marketing strategies and promoting high-quality jewelry products.
- Optimized staffing schedules according to anticipated traffic patterns resulting in reduced labor costs without sacrificing customer service quality.
- Collaborated with other regional store managers in sharing best practices for merchandising, staff training, and operational efficiency.
- District Manager back up as well as Direct contact for Macy's Pandora locations
General Manager
Old Navy
03.2019 - 09.2022
- Directed store operations, enhancing customer satisfaction and driving sales growth.
- Oversaw inventory management processes, ensuring optimal stock levels and reducing excess inventory.
- Developed and implemented training programs for staff improving performance and retention rates.
- Analyzed sales reports to identify trends, adjusting strategies to maximize revenue opportunities.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented innovative visual displays to enhance customer engagement and drive sales.
- District Visual Contact for mapping, merchandising and Shipment Operations
Store Manager
Maurices
10.2012 - 03.2019
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Designed promotional displays that increased product visibility and customer engagement.
- Managed scheduling and staffing, aligning resources with peak business demands.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed DMAT (District Manager Training) to assist district in sales, productivity and staffing. Traveled to new store openings to set store up visually and operationally.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Operations management
- Work Planning and Prioritization
- Training and mentoring
- Inventory management
- Store merchandising
- Recruitment and hiring
Timeline
Store Manager
Starbucks
10.2024 - Current
Store Manager
Pandora Jewelry
09.2022 - 10.2024
General Manager
Old Navy
03.2019 - 09.2022
Store Manager
Maurices
10.2012 - 03.2019