Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julie De Dios

Clearwater,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Exceptional listener and communicator who effectively conveys information verbally and in writing. Strengths in cultural sensitivity and an ability to built rapport with a diverse workforce in multicultural settings while being fluent in English & Spanish.

Overview

9
9
years of professional experience

Work History

Legal Assistant

Dolman Law Group
Tampa, FL
01.2025 - Current
  • Gathered pertinent information from potential clients, including background details, case facts, contact information.
  • Performed administrative tasks such as filing paperwork, copying documents, and faxing forms, as required.
  • Conducted thorough research and review of case information to assist attorneys
  • Translated legal documents from English to Spanish and vice versa.
  • Created case files for clients, including organizing and maintaining electronic records.
  • Conducted client meetings in both languages to discuss case details.
  • Proofread translated documents to ensure accuracy of language usage.
  • Responded promptly to inquiries from clients regarding their cases.
  • Corresponded daily with clients, insurance adjusters, and doctors.
  • Updated client information in firm's database system ensuring accuracy of data entry.
  • Attended meetings with attorneys to discuss various aspects of pending cases.
  • Assisted in scheduling appointments between attorneys and clients as needed.

Medical Records Specialist

Dolman Law Group
Tampa, FL
05.2024 - 01.2025
  • Performed data entry into electronic health record systems.
  • Managed workflow processes associated with medical record retrieval activities.
  • Researched complex cases requiring additional investigation into patient histories.
  • Assisted in training new staff members on operations related to medical record retrievals.
  • Maintained records of medical documents in accordance with HIPAA regulations.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Entered patient insurance, demographic and health information into software and confirmed records.

Intake Specialist

Dolman Law Group
Tampa, FL
12.2023 - 05.2024
  • Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
  • Generated reports detailing caseloads, progress updates, outcomes. for review by management team members.
  • Gathered pertinent information from potential clients, including background details, case facts, contact information.
  • Answered incoming calls from potential clients seeking assistance with their legal problems.
  • Conducted intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
  • Opened new client files and new matters in SmartAdvocate.

Legal Receptionist

Dolman Law Group
Tampa , FL
08.2023 - 12.2023
  • Answered incoming calls, took messages, and directed callers to the appropriate staff members.
  • Scanned documents into the system for filing purposes.
  • Prepared outgoing mail including packages, certified letters, and courier services.
  • Greeted and welcomed clients in a professional manner.
  • Updated contact information for existing clients in database system.
  • Monitored inventory of office supplies ensuring that stock is always adequately maintained.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Handled confidential information with discretion and professionalism at all times.

Office Manager

Del Paso Country Club
Sacramento, CA
12.2021 - 04.2023
  • Used judgment and initiative in handling confidential matters and requests.
  • Performed general clerical duties including but not limited to filing, photocopying, mailing and front office cleanliness/organization as required.
  • Answered, screened, and directed calls on multi-line phone system in a courteous and professional manner; took messages and/or forwards telephone calls to appropriate employee or department.
  • Met and greeted all members/visitors; determines their needs and directed them to the appropriate locations.
  • Assisted the accounting office with data entry and deposits.
  • Provided administrative support to management.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Maintained proper documentation of employee personnel.

F&B Supervisor

Del Paso Country Club
Sacramento, CA
01.2020 - 12.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.

Server

Del Paso Country Club
Sacramento, CA
01.2018 - 12.2019
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Radio Promotion Assistant

La Buena 92.1 & La Ranchera 104.7
Sacramento, CA
06.2018 - 12.2018
  • Participated in station events, managed and distributed station prices and premiums.
  • Helped and serviced all departments as required.
  • Assisted in establishing and executing station contests and events with team members.
  • Updated stations social media websites.
  • Reviewed files and records to obtain information and respond to requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed completed work to verify consistency, quality and conformance.

Server

Taqueria Trujillo's
Sacramento, CA
02.2016 - 12.2017
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

High School Diploma -

Grant Union High School
Sacramento, CA

Phlebotomy Technician -

Cal-Regional Natomas Adult School
Sacramento, CA

Skills

  • Office Management
  • Invoicing and Billing
  • Scheduling and Calendar Management
  • Event Coordination
  • Administrative Support
  • Organizational Skills
  • File and Data Retrieval Systems

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Legal Assistant

Dolman Law Group
01.2025 - Current

Medical Records Specialist

Dolman Law Group
05.2024 - 01.2025

Intake Specialist

Dolman Law Group
12.2023 - 05.2024

Legal Receptionist

Dolman Law Group
08.2023 - 12.2023

Office Manager

Del Paso Country Club
12.2021 - 04.2023

F&B Supervisor

Del Paso Country Club
01.2020 - 12.2021

Radio Promotion Assistant

La Buena 92.1 & La Ranchera 104.7
06.2018 - 12.2018

Server

Del Paso Country Club
01.2018 - 12.2019

Server

Taqueria Trujillo's
02.2016 - 12.2017

High School Diploma -

Grant Union High School

Phlebotomy Technician -

Cal-Regional Natomas Adult School

Similar Profiles

CREATE PROFILE