Julie Driscoll
Ottawa,ON
Summary
Dynamic and results-oriented professional with a proven track record at Comcast Business, enhancing system efficiency and customer satisfaction. Expert in technical support and problem-solving, with a knack for translating complex technical information into understandable terms. Skilled in software architecture and fostering positive user experiences, consistently exceeding quality standards.
Overview
8
8
years of professional experience
Work History
Technical Escalations Agent
Comcast Business
01.2022 - Current
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Advised customers about new products and assisted customers in determining the best telecommunications needs.
- Verified and improved quality standards by analyzing customer service metrics.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Preschool Teacher
Creme De La Creme Center of Excellence
05.2019 - 12.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
Customer Support Specialist
Bank of America
04.2016 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Audited and corrected billing and posting documents for accuracy.
- Reconciled accounts receivable to general ledger.
Education
Bachelor of Science - Engineering Technology
DeVry University
04.2025
Associate of Arts - Early Childhood Education
Arapahoe Community College
Littleton, CO05.2021
Skills
- Performer Promotion
- Technical support knowledge
- Research and analysis
- Software Architecture
- Machine Learning
- Problem-Solving
- Programming
- Cloud Computing
- User Experience Design
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Technical Escalations Agent
Comcast Business
01.2022 - Current
Preschool Teacher
Creme De La Creme Center of Excellence
05.2019 - 12.2021
Customer Support Specialist
Bank of America
04.2016 - 04.2019
Bachelor of Science - Engineering Technology
DeVry University
Associate of Arts - Early Childhood Education
Arapahoe Community College