Julie Drumbore
Newark,United States
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equipped employees to independently handle daily functions and meet customer needs. Diligently trained and mentored with exceptional project management abilities and results-driven approach.
Overview
20
20
years of professional experience
Work History
Customer Service Conversion Manager
TNT Dental/AceChat
05.2014 - Current
- Managed chat department with tasks that included hiring, scheduling, team building, sole client interaction, billing, and training
- Guaranteed positive customer experiences and resolutions promptly by providing on-line chat information about products and services, taking and entering orders, and assisting with appointment scheduling.
- Performed project management that included administrative, quality and marketing tasks such as Facebook and Slick ads.
- Kept records of customer interactions, recorded details of inquiries, complaints, comments, and actions taken
Children's Director
Bible Fellowship Church
01.2018 - 01.2021
- Trained and supervised over 100 volunteers
- Implemented program plans by ordering needed materials, scheduling speakers, reserving space, and handling other administrative details
- Marketed programs such as camps, conferences, meetings, seminars and retreats through sources including newsletters, bulletins and mailings.
Marketing Coordinator
The Sibley Group
01.2005 - 01.2007
- Performed administrative, quality and marketing tasks including Facebook and Slick ads
- Analyzed revenue and program cost data to determine budget priorities
- Identified, created, developed, and evaluated marketing strategies.
Education
BS in Marketing & Management -
West Chester University
05.1995
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
Timeline
Children's Director
Bible Fellowship Church
01.2018 - 01.2021
Customer Service Conversion Manager
TNT Dental/AceChat
05.2014 - Current
Marketing Coordinator
The Sibley Group
01.2005 - 01.2007
BS in Marketing & Management -
West Chester University
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