JULIE E. DUENES
Huntington Beach,CA
Summary
Sales and customer support professional with a background in inside sales, strategic sourcing, and front desk operations. Handles quoting, order follow-up, vendor coordination, and executive support while maintaining strong client relationships and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Front Desk Associate
Urban Workshop
Costa Mesa, California
06.2026 - 10.2026
- Welcomed visitors and members, creating a friendly atmosphere at the urban workshop front desk.
- Checked in members and confirmed access for workshop sessions.
- Answered incoming calls and directed callers to correct workshop staff.
- Processed payments and managed register transactions, ensuring accurate financial handling.
- Updated customer records and appointment details in office systems.
- Coordinated messages among instructors, members, and workshop management to maintain effective communication.
Marketing / Inside Sales / Strategic Sourcing
OEM Materials & Supplies, Inc.
Santa Ana, CA
06.2020 - 10.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Developed strong client and vendor relationships through consistent communication and timely follow-ups, resulting in increased sales.
- Collaborated with sales team to support sourcing, client quoting, and execution of orders to ensure timely delivery.
- Vetted competitive vendors and delivered cost comparisons to the sales team, ensuring optimal pricing without sacrificing quality.
- Managed vendor meetings for sales teams to learn the most up to date products
- Coordinated trade shows, managing setup, travel logistics, accommodations, and social media promotion.
- Monitored and managed annual business recertifications to ensure compliance with industry standards.
- OEM Materials & Supplies is a successful packaging manufacturer and distributor based in Santa Ana, CA. We proudly service many customers of all sizes from various industries with production, packaging, and shipping supplies.
Marketing & Inside Sales Support
Innovation Products Development, Inc.
Aliso Viejo, CA
02.2013 - 01.2022
- Managed and updated social media platforms to foster customer engagement and increase brand visibility.
- Supported CEO by creating impactful presentations and sourcing promotional products to enhance customer engagement.
- Processed orders from quoting to delivery, ensuring seamless execution and customer satisfaction.
- Innovation Products specialize in designing corporate merchandise specific to the customer's brand/image. Offering many promotional products, providing creative ideas, presentations, samples and guidance along the way.
Account Executive / Inside Sales
Evigna
Irvine, CA
05.2004 - 01.2013
- Secured a significant contract as Account Manager, facilitating the inclusion of car kits with every Volvo vehicle sold.
- Provided inside sales support through customer and vendor management, quoting, order processing, and follow-up.
- Coordinated promotional products for clients in the automotive sector, enhancing brand visibility and client engagement.
Education
Bachelors Degree - Business: Business Administration, Minor in Human Resources
Long Beach State
Long Beach, CA06-1997
Skills
- Customer service
- Client relationship management
- Customer engagement
- Effective communication
- Positive team player
- Goal-oriented mindset
Timeline
Front Desk Associate
Urban Workshop
06.2026 - 10.2026
Marketing / Inside Sales / Strategic Sourcing
OEM Materials & Supplies, Inc.
06.2020 - 10.2024
Marketing & Inside Sales Support
Innovation Products Development, Inc.
02.2013 - 01.2022
Account Executive / Inside Sales
Evigna
05.2004 - 01.2013
Bachelors Degree - Business: Business Administration, Minor in Human Resources
Long Beach State