Julie Estelle
Cedar Rapids,IA
Summary
Experienced customer service professional with a strong background in beverage preparation, POS operations, and fast-paced service. Known for reliable support, clear communication, and friendly customer interactions.
Overview
32
32
years of professional experience
Work History
Starbucks Barista/Assistant Manager
HyVee Foods
Cedar Rapids, Iowa
06.2014 - 11.2025
- Craft quality beverages aligned with customer preferences and company standards.
- Keep beverage prep areas clean and organized to support efficient service.
- Provide friendly, attentive service to enhance customer experience.
- Resolve customer questions and concerns promptly to ensure satisfaction and encourage repeat business.
Sales Associate
Lemstone Christian Bookstore
Cedar Rapids, Iowa
03.1998 - 04.2014
- Provided exceptional customer service by guiding customers through product selections.
- Recommended Christian resources based on customer needs and church preferences.
- Executed cashier duties by processing payments, issuing receipts, and ensuring accurate change to facilitate smooth transactions.
- Updated knowledge of store merchandise and policies to provide informed assistance to customers.
- Stocked store shelves with diverse selection of books, music, cards, and faith-based merchandise to enhance customer shopping experience. with books, music, cards, and faith-based merchandise.
Restaurant Food Server
Collins Plaza Hotel
Cedar Rapids, Iowa
04.1994 - 04.2004
- Delivered friendly and attentive service to enhance guest experience, resulting in positive guest feedback.
- Served plated meals and beverages promptly, ensuring polished dining room appearance and guest satisfaction.
- Upsold menu items, beverages, and desserts, contributing to increased restaurant profits.
Education
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA05-1979
Skills
- Espresso machine operation
- Beverage preparation
- Beverage crafting
- POS system operation
- Customer service
- Upselling techniques
- Positive and professional
Timeline
Starbucks Barista/Assistant Manager
HyVee Foods
06.2014 - 11.2025
Sales Associate
Lemstone Christian Bookstore
03.1998 - 04.2014
Restaurant Food Server
Collins Plaza Hotel
04.1994 - 04.2004
High School Diploma -
Thomas Jefferson High School