Julie Faulkner
White City
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
22
22
years of professional experience
Work History
Specialist
1800 Flowers
Medford, OR
09.2019 - Current
- Streamlined order processing to enhance customer satisfaction and improve delivery times.
- Developed training materials to onboard new team members efficiently and effectively.
- Implemented quality control measures to ensure product consistency and reduce errors.
- Collaborated with cross-functional teams to optimize inventory management systems and workflows.
- Enhanced customer satisfaction by resolving inquiries and issues efficiently through effective communication.
- Streamlined support processes, improving response times for customer queries and service requests.
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
- Responded to customer requests for products, services, and company information.
Cashier
Dini's Lucky Club Casino & Restaurant
Yerington, NV
02.2011 - 04.2018
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Maintained cleanliness and organization of cash register area to enhance operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues to improve guest satisfaction.
- Assisted in training new cashiers on procedures, promoting adherence to company policies and standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Owner/Operator
Pizza Factory
Belfair, WA
04.2004 - 09.2011
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented training programs for staff to enhance skills and customer service.
- Oversaw inventory management, optimizing stock levels and reducing waste through strategic ordering.
- Established marketing initiatives, increasing community engagement and brand awareness through local events.
- Managed daily operations, ensuring efficient workflow and resource allocation.
- Developed and implemented strategic plans to enhance business growth and customer satisfaction.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Established strong vendor relationships, optimizing supply chain processes and reducing costs.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Exceeded revenue targets through effective marketing strategies and expanding product offerings.
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Post-Degree Certificate -
On Line School For Accounting
Yerington, NV06-1994
High School Diploma -
St Bernard's High School
Eureka, CA06-1986
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Business reporting
- Problem-solving
- Multitasking
- Organizational skills
- Problem-solving abilities
- Reliability
- Teamwork
- Effective communication
Timeline
Specialist
1800 Flowers
09.2019 - Current
Cashier
Dini's Lucky Club Casino & Restaurant
02.2011 - 04.2018
Owner/Operator
Pizza Factory
04.2004 - 09.2011
Post-Degree Certificate -
On Line School For Accounting
High School Diploma -
St Bernard's High School