Julie Forster
Portland,OR
Summary
Customer Service Agent with excellent communication skills to peers, passengers and supervisors. Ability to remain calm in stressful situations, anticipate customers' needs and resolve problems in a professional courteous manner. Highly organized with a keen attention to detail to deliver superior results.
Overview
38
38
years of professional experience
Work History
Customer Service Agent
Alaska Air Group
Portland, OR
10.2019 - Current
- Providing guests with a hassle free travel experience, helping to create an airline people love
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
- Perform boarding and gate duties Evaluate and prepare flights by arranging seat assignments and load, coordinating special assistant needs, and upgrades
- Member of the PDX Safety Committee, helping to keep safety at the forefront in the station
- Station Coach of new hires
- Providing on the job training assistance at the counter and gates modeling high customer service standards, answering questions on procedures and policies
- Recognized for utilizing new technology platforms (iPad) in the Portland CSA group.
Substitute
Hockinson School District
Brush Prairie, WA
04.2018 - Current
- General Duty Aide, Special Para-Educator, Assistant Secretary, Attendance, District Student Coordinator
Events Coordinator
Our Lady of Lourdes School
Vancouver, WA
08.2015 - 12.2017
- Responsible for fundraising at the school through 3 annual events; Legacy Golf Tournament, jog-a-thon and Annual SHINE Auction and Gala, raising over $250k annually
- Collaborated with parent volunteers to raise funds for the school's needs.
District Manager
Under Armour
Portland, OR
06.2013 - 10.2014
- Led 7 stores in Oregon, Washington and Utah in achieving sales plan; achieving double digit comp store increases in all locations
- Developed weekly cadence with corporate partners to communicate customer, operational, merchandise and HR needs
- Recognized for top Customer Service Scores.
District Manager (DM)
The Children's Place
Portland, OR
04.2011 - 06.2013
- Directed 11 stores in Oregon, Washington and Idaho, reversing a negative sales trend and achieving planned sales and comp store sales increases
- Achieved top sales performance and customer satisfaction score
- Recognized for consistent visual presentation standards.
District Manager (DM)
Aeropostale
Portland, OR
05.2004 - 09.2008
- Managed 11 retail stores and outlets in Oregon/Washington
- Direct reports included Store Managers, Assistant Store Managers and District Manager in Training (DMIT)
- Stores recognized for outstanding customer service, resulting in top secret shop scores, Ranking in top 10 for performance.
District Manager
Lane Bryant
Portland, OR
11.2000 - 05.2004
- Promoted from Store Manager to District Manager
- Responsible for 15 stores in Oregon/Washington, opening 2 new locations
- Ranked in top 10 key performance categories including customer service, sales, shrink, and credit applications.
Account Executive
Christian Dior
San Diego, CA
10.1999 - 11.2000
- Represented and sold to 20 cosmetic locations in department stores and boutiques
- Created and implemented promotional strategies and calendars to increase sales.
Regional Cosmetic Manager
Robinson's May
N. Hollywood, CA
05.1995 - 10.1999
- Coordinated operations/sales for 13 cosmetic depts
- Sales in excess of $52 million
- Liaison between the SVP of stores, Store Management and Cosmetic buying office
- Region led company in customer service results.
Beauty Advisor, Department Sales Manager
The Broadway Department Stores
Los Angeles, CA
06.1986 - 04.1995
- Beauty Advisor for Womens Fragrances, Clinique,and Prescriptives Cosmetics
- Managed several different departments including Young Men's, Men's Sportswear, Women's Sportswear, Accessories, and Cosmetics
Education
Bachelor of Science, Business Administration, Marketing -
California State University, Long Beach
Skills
- Company culture and values
- Professional Appearance
- Verbal and written communication
- Needs Assessment
- Problem Resolution
- Customer Relations
- Passenger support
- Strong Work Ethic
Timeline
Customer Service Agent
Alaska Air Group
10.2019 - Current
Substitute
Hockinson School District
04.2018 - Current
Events Coordinator
Our Lady of Lourdes School
08.2015 - 12.2017
District Manager
Under Armour
06.2013 - 10.2014
District Manager (DM)
The Children's Place
04.2011 - 06.2013
District Manager (DM)
Aeropostale
05.2004 - 09.2008
District Manager
Lane Bryant
11.2000 - 05.2004
Account Executive
Christian Dior
10.1999 - 11.2000
Regional Cosmetic Manager
Robinson's May
05.1995 - 10.1999
Beauty Advisor, Department Sales Manager
The Broadway Department Stores
06.1986 - 04.1995
Bachelor of Science, Business Administration, Marketing -
California State University, Long Beach
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