Julie Garza
Senior CSR
Alice,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Alorica Calling Center
07.2020 - Current
- As a customer service representative my job includes giving the most satisfactory service to members
- Scheduling medications and providing plan information is one of my tasks as a CSR.
- Other job tasks include monitoring and assisting team leads with coaching agents on performance and coding time sheets for these agents.
Coordinator
Perdoceo Education Corporation
03.2022 - 10.2023
- As a coordinator for Perdoceo I transferred prospecting students to the college of their interest.
- Understanding the processes was fun and simple.
- Goals met monthly on call progress.
Universal Teller / Sales
International Bank of Commerce
01.2019 - 07.2020
- As a universal teller my duty's included money handling along with many security protocols
- Sales required a high demand for advertising the bank and meeting goals
- Customer service was an important factor for both positions
Education
High school diploma -
Agua Dulce High School
Agua Dulce, TX05.2012
Skills
- HIPAA
- Phone Etiquette
- Research
- Typing
- Microsoft Outlook
- Microsoft Office
- Quality Assurance
- Sales
- Computer Operation
- Employee Orientation
- Computer skills
- Customer service
- Communication skills
- Organizational skills
- Time management
- Technical Support
- Live Chat
- Account Management
- Microsoft Powerpoint
- Research
- Banking
- Accounting
- Order Entry
Certification
- CNA
- CPR Certification
Timeline
Coordinator
Perdoceo Education Corporation
03.2022 - 10.2023
Senior Customer Service Representative
Alorica Calling Center
07.2020 - Current
Universal Teller / Sales
International Bank of Commerce
01.2019 - 07.2020
High school diploma -
Agua Dulce High School