Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Julie Godin

Julie Godin

Flushing,MI

Summary

Dynamic Store Manager with a proven track record at Serv-U-Success, excelling in customer service and problem-solving. Enhanced sales through effective inventory control and innovative merchandising strategies. Skilled in multitasking and organization, fostering a positive team environment while driving operational success and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Store Manager

Serv-U-Success
02.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, BOH counts & enforce OSA procedures on a daily basis.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Manage scheduling & payroll on a weekly basis.
  • Cross-train all my associates so they can advance in the company and feel confident when management is absent.
  • Communicate with Meijer Management to get every display opportunity i possibly can to increase in our company's sales growth.


Route Manager

Pepsi Warehouse Brands
02.2019 - 02.2022
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Assisted in BOH counts with all my accounts.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Communicated with Management to ensure they were getting enough product to fill their shelves and displays for the week.

Store Manager

Payless Shoes
09.2016 - 02.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

Walgreens
04.2010 - 09.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Licensed Pharmacy Technichian

Education

Cosmetolgy

Hamady High School
Flint, MI
05-2019

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

Timeline

Store Manager

Serv-U-Success
02.2022 - Current

Route Manager

Pepsi Warehouse Brands
02.2019 - 02.2022

Store Manager

Payless Shoes
09.2016 - 02.2019

Assistant Store Manager

Walgreens
04.2010 - 09.2016

Cosmetolgy

Hamady High School

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