Julie Gomory
Oviedo,FL
Summary
Dynamic Operations Manager with a proven track record at WHSmith, excelling in team leadership and problem-solving. Enhanced customer satisfaction through strategic process improvements, driving profitability while managing budgets and labor costs. Skilled in operations management, I foster high-performing teams to achieve ambitious business goals and deliver exceptional service.
Overview
14
14
years of professional experience
Work History
Operations Manager
WHSmith
Orlando
05.2024 - Current
- Lead daily business operations while ensuring efficiency, productivity, and quality standards.
- Supervise, coach, and develop a team to achieve performance goals and deliver exceptional customer service.
- Analyze operational data and implement process improvements that increase productivity and reduce costs.
- Develop employee schedules, manage staffing levels, and ensure labor goals are met.
- Monitor budgets, control expenses, and identify opportunities for increased profitability.
- Ensure compliance with company policies, safety regulations, and operational procedures.
- Collaborate with cross-functional departments to improve workflows and customer satisfaction.
- Prepare operational reports and present performance metrics to senior leadership.
- Assists in overseeing daily operations for a high-volume business.
- Manage employee training, onboarding, and performance evaluations.
- Improved customer satisfaction through effective problem resolution and service initiatives.
- Coordinated inventory management and maintained accurate operational records.
- Supported hiring efforts and developed employee engagement.
General Manager
Lane Bryant
Orlando, FL
08.2021 - 05.2024
- Oversee daily operations of a high-volume airport retail location, ensuring exceptional customer service, operational excellence, and profitability.
- Lead, coach, and develop a team by providing ongoing training, performance feedback, and career development opportunities.
- Manage recruiting, hiring, onboarding, scheduling, and performance evaluations to build and retain a high-performing workforce.
- Drive sales performance by monitoring key performance indicators (KPIs), identifying opportunities for growth, and implementing action plans to achieve business goals.
- Control labor, inventory, and operating expenses while maintaining productivity and service standards.
- Ensure compliance with company policies, safety regulations, airport security requirements, and merchandising standards.
- Monitor inventory levels, coordinate stock replenishment, minimize shrink, and maintain accurate inventory records.
- Resolve customer concerns professionally, creating positive customer experiences and strengthening brand loyalty.
- Prepare operational reports, analyze business performance, and use data to make informed decisions that improve efficiency and profitability.
General Manager
Joann Fabrics
Orlando, FL
01.2013 - 09.2021
- Directed all aspects of daily store operations, ensuring exceptional customer service and achievement of sales and profitability goals.
- Led, coached, and developed a team of assistant managers, supervisors, and team members through training, performance management, and succession planning.
- Recruited, hired, onboarded, and retained top talent while fostering a positive, inclusive, and high-performing work environment.
- Managed payroll, labor scheduling, and operating expenses to meet budget and productivity targets.
- Drove sales through merchandising, seasonal planning, promotional execution, and effective inventory management.
- Maintained inventory accuracy by overseeing receiving, stock replenishment, cycle counts, and loss prevention initiatives.
- Monitored key performance indicators (KPIs) and implemented action plans to improve sales, customer satisfaction, and operational performance.
- Ensured compliance with company policies, safety standards, cash handling procedures, and loss prevention protocols.
- Resolved customer concerns professionally, creating positive shopping experiences and building customer loyalty.
- Coordinated with district leadership to execute company initiatives, operational changes, and store improvement.
Education
High School Diploma -
CFCC
OcalaSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
WHSmith
05.2024 - Current
General Manager
Lane Bryant
08.2021 - 05.2024
General Manager
Joann Fabrics
01.2013 - 09.2021
High School Diploma -
CFCC