Julie Greer
Rio Rancho
Summary
Customer Service Specialist with strong problem-solving and active listening skills. Experienced in handling complex inquiries and improving user experience through effective communication. Ready to support customers by delivering exceptional service.
Overview
40
40
years of professional experience
Work History
Customer Service Representative Specialist BB
PNC Bank, NA
Rio Rancho, NM
04.2022 - Current
- Resolved customer inquiries efficiently through various communication channels.
- Maintained accurate account information and updated customer records systematically.
- Assisted clients in navigating online banking platforms, enhancing user experience.
- Provided timely solutions to complex issues, ensuring customer satisfaction remained high.
Department Manager
Walgreens
Rio Rancho, NM
07.1986 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Led team training initiatives, enhancing employee performance and customer service standards.
Education
High School Diploma -
Cibola High School
Albuquerque, NM05-1986
Skills
- Complaint handling
- Call center experience
- Escalation handling
- Assisting with online banking issues
- Payment processing
- Customer service
- Problem-solving
- Active listening
Timeline
Customer Service Representative Specialist BB
PNC Bank, NA
04.2022 - Current
Department Manager
Walgreens
07.1986 - Current
High School Diploma -
Cibola High School