Julie Gutierrez
Laredo
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
9
9
years of professional experience
4041
4041
years of post-secondary education
Work History
Medical Assistant
Pain Consultants of Texas
Laredo
04.2024 - Current
- Assisted physicians during patient examinations and procedures.
- Scheduled patient appointments and managed office calendars efficiently.
- Collected patient medical histories and documented vital signs accurately.
- Educated patients on treatment plans and medication management effectively.
- Prepared examination rooms with necessary instruments and supplies promptly.
- Maintained cleanliness and organization of medical equipment and supplies regularly.
- Coordinated communication between patients and healthcare providers seamlessly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
Sales Associate
Concentrix
Laredo
08.2020 - 08.2022
- Engaged customers through various online platforms to boost product visibility.
- Assisted in developing promotional strategies to increase online sales.
- Resolved customer complaints in a timely manner.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Sales Associate
Lane Bryant
Laredo
01.2020 - 03.2020
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained store organization by restocking merchandise and arranging displays effectively.
- Operated point-of-sale system for processing transactions and handling customer inquiries.
- Handled customer returns and exchanges with professionalism, ensuring satisfaction during transactions.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
Avenue Clothing Store
Laredo
05.2017 - 07.2019
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained store organization by restocking merchandise and arranging displays effectively.
- Operated point-of-sale system for processing transactions and handling customer inquiries.
- Collaborated with team members to ensure a welcoming and engaging store environment.
- Provided product knowledge to customers about current trends and seasonal promotions.
- Handled customer returns and exchanges with professionalism, ensuring satisfaction during transactions.
- Participated in training new staff on sales techniques and customer service best practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
South Texas Training
Laredo, TxUnited High School
Laredo, TxSome College (No Degree) - Physical Therapy
Laredo Community College
Laredo, TXSkills
- Patient documentation
- Appointment scheduling
- Vital sign measurement
- HIPAA compliance
- Medical terminology
- Patient education
- Time management
- CPR
- Fluent in [languages]
- Venipuncture and phlebotomy
- Laboratory maintenance
- Valid [state] driver's license
- Medical terminologies
- Patient oral care
- Customer service excellence
- Attention to detail
- Adaptability
- Patient management
- Customer relationship management
- Restocking lab supplies
- Calm and level-headed under duress
- Medical equipment operation
- Electrocardiography (EKG)
- Vital signs monitoring
Timeline
Medical Assistant
Pain Consultants of Texas
04.2024 - Current
Sales Associate
Concentrix
08.2020 - 08.2022
Sales Associate
Lane Bryant
01.2020 - 03.2020
Sales Associate
Avenue Clothing Store
05.2017 - 07.2019
South Texas Training
United High School
Some College (No Degree) - Physical Therapy
Laredo Community College