Julie Hale
Spring,TX
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized assistant with proven track record of maintaining efficient office operations.
Overview
37
37
years of professional experience
Work History
Cashier/Administrative Assistant
Autonation CDJR
Spring , TX
09.2010 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Inspected auto body damage and wrote up repair orders.
- Reviewed and submitted purchase orders for equipment, supplies and professional services.
Operations Supervisor
United Parcel Service, UPS
Houston , TX
03.2004 - 09.2010
- Supervised 30 employees on on -road shift, overseeing efficiency of productivity and safety.
- Scheduled employees for daily shifts, taking into account customer traffic and employee strengths.
- Supervised daily operations of multi-million dollar delivery operation.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues resulting in productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class delivery work.
Service Provider/delivery Driver
United Parcel Service, UPS
Houston , TX
03.1998 - 03.2004
- Delivered shipments with quality and timely delivery to all customers.
Inside Operations Supervisor
United Parcel Service
Houston , TX
09.1986 - 03.1998
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Managed, trained and motivated hourly employees and to continuously improve knowledge and abilities in delivery/transportation field.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
Warranty Clerk
Autonation BMW North Houston
Houston , TX
05.2022 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Monitored factory recalls and announcements to stay on top of changes.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Education
BBA - Business Administration And Management
University of Houston
Houston, TX05.1991
Associate of Arts - Business
Lone Star College System
Spring, TX05.1989
Skills
- Task Prioritization
- Strong Organizational Skills
- Ease with Computers and Technology
- Professional and Courteous
- Document and File Management
- Meticulous Attention to Detail
- Multitasking and Time Management
- Data Entry
- Highly Efficient and Productive
- Reception Duties
- Invoice Processing
- Order Placement
- Calendar Management
- Fast Learner
- Document Sorting
Work History
Warranty Administrator
Autonation BMW North Houston
Houston , TX
05.2022 - Current
Timeline
Warranty Clerk
Autonation BMW North Houston
05.2022 - Current
Cashier/Administrative Assistant
Autonation CDJR
09.2010 - 05.2022
Operations Supervisor
United Parcel Service, UPS
03.2004 - 09.2010
Service Provider/delivery Driver
United Parcel Service, UPS
03.1998 - 03.2004
Inside Operations Supervisor
United Parcel Service
09.1986 - 03.1998
BBA - Business Administration And Management
University of Houston
Associate of Arts - Business
Lone Star College System
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