Hi, I’m
Julie Hang
Holly,MI
Summary
Focused Billing Clerk with 2 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
12
years of professional experience
Work History
Universal Logistics Holdings Inc.
Invoicing Clerk
12.2021 - Current
Job overview
- Increased department productivity by training new hires on invoicing procedures and best practices.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Produced and emailed weekly & monthly statements to customers and assisted with related requests for information and clarification.
- Enhanced indexing efficiency by meticulously analyzing and organizing documents for easy retrieval.
- Collaborated with different terminals and customers to ensure accuracy on all invoices for invoicing purposes.
Spicy Bangkok Express
Waitress/Hostess
08.2015 - 12.2021
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce development.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Collected data and developed detailed spreadsheets, profitability and complete detailed financial reports for management.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Bangkok Cuisine
Waitress/Hostess
01.2014 - 08.2015
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept track of event finances, initial deposits, due payments and final balances.
Pad Thai Cuisine
Waitress/Hostess
09.2012 - 12.2013
Job overview
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
East Newton High SchoolGranby, MO
Diploma
05.2010
Skills
- Food Preparation and Safety
- Order Accuracy
- Data Entry
- Cash Handling
- Great Communication
- Multitasking
- Microsoft Office (Word, PowerPoint and Excel)
- Fluent in English and Hmong
- Detail-Oriented
- Using Different Databases (Filemaker, AS400 & Atlas)
- Billing Statement
- Database Management
- Customer service support
Timeline
Invoicing Clerk
Universal Logistics Holdings Inc.
12.2021 - Current
Waitress/Hostess
Spicy Bangkok Express
08.2015 - 12.2021
Waitress/Hostess
Bangkok Cuisine
01.2014 - 08.2015
Waitress/Hostess
Pad Thai Cuisine
09.2012 - 12.2013
East Newton High School
Diploma