Julie Harp
Dothan
Summary
Detail-oriented Service Manager known for delivering operational excellence and maintaining high service standards. Skilled in customer relationship management and team training to optimize service delivery and elevate customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Buffalo Wild Wings
Dothan
11.2019 - Current
- Managed daily operations to ensure efficient service delivery and optimal customer experiences.
- Monitored performance metrics to identify areas for improvement and optimize team productivity.
- Developed strategies to enhance customer engagement and loyalty through targeted promotions.
- Reviewed service standards and implemented best practices to elevate customer satisfaction levels.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Coordinated with kitchen staff to maintain quality standards for food service.
- Monitored service performance metrics to identify areas of improvement.
Bartender
Buffalo Wild Wings
Dothan
11.2019 - 01.2024
- Prepared a variety of beverages, ensuring consistency and quality in every drink served.
- Maintained cleanliness and organization of bar area to enhance efficiency and customer experience.
- Trained new staff on beverage preparation techniques and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Implemented a streamlined process for serving drinks during peak hours, improving service speed.
- Engaged with customers to create a welcoming atmosphere and foster repeat visits.
Education
High School Diploma -
Carroll High School
Ozark, AL05-2004
Some College (No Degree) - B.S.B.A - Accounting and Finance
Troy University
Troy, Alabama, ALSkills
- Customer relationship management
- Service delivery optimization
- Performance metrics analysis
- Team productivity enhancement
- Customer engagement strategies
- Food quality assurance
Certification
- Serve Safe Food Certification
- Microsoft Office Specialist
Timeline
Service Manager
Buffalo Wild Wings
11.2019 - Current
Bartender
Buffalo Wild Wings
11.2019 - 01.2024
High School Diploma -
Carroll High School
Some College (No Degree) - B.S.B.A - Accounting and Finance
Troy University