Summary
Overview
Work History
Education
Skills
Timeline
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JULIE HARVEY

WINDHAM ,ME

Summary

Dynamic leader with a proven track record at BJ's Wholesale Club, adept at driving team performance and enhancing customer satisfaction. Excels in problem-solving and organizational skills, significantly improving operational efficiency. Known for a friendly, positive attitude and exceptional communication abilities, consistently achieving company goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Recent graduate with foundational knowledge in Bushiness and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience

Work History

OMNI

BJ'S WHOLE SALE CLUB
09.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Person in Charge

Bj's Whole Sale Club
09.2020 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Worked with management team to implement proper division of responsibilities.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Set overall vision and provided team leadership.
  • Collaborated with cross-functional departments to achieve company-wide goals and improve overall business performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
  • Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.

Perishables Manager

Bj's Whole Sale Club
09.2020 - Current
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Managed department personnel, performance management, training, and workflow planning.
  • Implemented a robust training program that increased employee knowledge of perishable products, handling procedures, and safety regulations.
  • Developed and maintained schedule for staging and delivering orders.
  • Enhanced perishable department performance by implementing effective inventory management and merchandising strategies.
  • Optimized space allocation within the department through strategic layout design, taking into account product visibility and ease of access for customers.
  • Collaborated with store leadership to develop marketing initiatives that drove foot traffic into the perishable department sections.
  • Streamlined ordering processes to minimize stockouts while reducing overstock situations that contribute to shrinkage.
  • Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
  • Controlled and tracked inventory loss due to spoilage or unmet quality standards.
  • Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
  • Provided ongoing support during peak sale periods or special events by coordinating additional labor resources when necessary.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.

Front End Manager

Bj's Whole Sale Club
09.2020 - Current
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Recorded financial transactions and performed account reconciliations.
  • Created, prepared, and delivered reports to various departments.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
  • Maximized store efficiency by regularly analyzing performance metrics and adjusting processes accordingly.
  • Reviewed financial reports and trend forecasts.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.

Human Resources Coordinator

Bj's Wholesale Club
09.2019 - Current
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Conducted regular performance evaluations to identify areas for growth and development.
  • Improved employee onboarding experience, creating welcoming environment for new hires.
  • Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
  • Instructed senior leaders on appropriate employee corrective steps.

Regional Manager

Advantage Solutions
09.2015 - 06.2019
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.

Education

Associate of Business Administration - Business Administration And Management

Yale
Online
09-2024

High School Diploma -

Cape Elizabeth High School
Cape Elizabeth
06-2010

No Degree - Business Management

Portland Arts And Tech
Portland Maine
06-2007

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Computer skills
  • Verbal communication
  • Problem resolution
  • Organization and time management

Timeline

OMNI

BJ'S WHOLE SALE CLUB
09.2020 - Current

Person in Charge

Bj's Whole Sale Club
09.2020 - Current

Perishables Manager

Bj's Whole Sale Club
09.2020 - Current

Front End Manager

Bj's Whole Sale Club
09.2020 - Current

Human Resources Coordinator

Bj's Wholesale Club
09.2019 - Current

Regional Manager

Advantage Solutions
09.2015 - 06.2019

Associate of Business Administration - Business Administration And Management

Yale

High School Diploma -

Cape Elizabeth High School

No Degree - Business Management

Portland Arts And Tech

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JULIE HARVEY