Julie Hays
Burton
Summary
IT operations coordinator with expertise in Genesys PHO, specializing in executive calendar management and IT budget oversight. Proven track record in troubleshooting vendor relations and compiling policies. Proficient in Excel and DocuSign, enhancing public relations and ensuring seamless project execution. Improved IT service efficiency for over 75 physicians and staff through proactive solutions and strategic planning.
Overview
26
26
years of professional experience
Work History
Information Services (IT) Operations Coordinator II
Genesys PHO
Burton
01.2001 - Current
- Supported Vice President of IT in daily operations and decision-making processes
- Provide support for Technical, Network, and Programming Staff
- Provide phone support for over 75 Physicians, Office Staff, and Patients
- Troubleshoot computer issues for Physicians and Office Staff
- Executive calendar management: Organize, coordinate, and maintain complex calendars for the VP of IT and senior management, ensuring accurate scheduling, proactive conflict resolution, and seamless alignment with organizational priorities.
- Compiled and organized daily reports for management review
- Maintain the IT Budget Capital, Maintenance, Professional Services, etc.
- Coordinate meetings with outside vendors and contractors
- Build strong relationships with outside vendors
- Create quotes for hardware and software for Physicians
- Process orders for Physicians and Staff
- Review and submit invoices for all IT Services
- Complete and prioritize special projects
- Keep IT contracts: track renewal dates, terms, etc.
- Maintained comprehensive hardware inventory spreadsheet, tracking models, serial numbers, locations, and applications for asset management
- Maintain a software licenses spreadsheet to ensure compliance: per device, track the number of licenses purchased vs number in use.
- Compiled and managed IT policies and procedures to ensure compliance and operational efficiency
- Manage IT Policies and Procedures
Education
High School Graduate -
Grand Blanc High School
Grand Blanc, MISkills
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Outlook
- Proficient with Fox-It
- Create fillable PDFs
- Modify PDF documents
- Proficient with DocuSign
- Proficient with Track-It; automated tracking software to track trouble tickets
Timeline
Information Services (IT) Operations Coordinator II
Genesys PHO
01.2001 - Current
High School Graduate -
Grand Blanc High School