Julie Hochberg
Peachtree City,GA
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with colleagues. Demonstrated ability to build and maintain relationships with diverse stakeholders in fast-paced, dynamic environments. Recognized for exceptional customer service delivery, meticulous attention to detail, and a strong work ethic. Actively pursues opportunities to improve processes, drive efficiency, and elevate customer satisfaction. Committed to surpassing expectations and making significant contributions to the overall success of the organization.
Overview
27
27
years of professional experience
Work History
LCM, Enterprise Cisco Manager / Renewals
Trace3 (LaSalle Solutions Acquired by Trace3-2022)
04.2022 - Current
- Interviewed, hired, and onboarded new team members, ensuring a smooth transition into the team and alignment with company culture and goals.
- Collaborated with management on implementing streamlined workflows and integrate new programs to enhance departmental operations.
- Lead and mentored the renewals team, overseeing pipeline to ensuring timely and accurate processing of renewals.
- Maintained and strengthened relationships with partners and clients focusing on customer retention and satisfaction.
- Developed SOP’s and documented process for newly created renewals team, ensuring clear and consistent processes across the department.
- Analyzed and communicated year over year renewal price increases to the sales team, leveraging insights to support customer negotiations and optimize revenue.
- Worked well in a team setting, providing support and guidance.
Client Services Manager
LaSalle Solutions
08.2015 - 04.2022
- Managed and supervised a team of 9 remote employees nationwide, balancing workloads, setting goals, and ensuring high performance.
- Responsible for hiring, training, and developing team members.
- Worked closely with internal teams to address issues, share insights, and develop innovative solutions.
- Participated in strategic planning discussions and recommend changes based on historical data and best practices to enhance operational efficiency.
- Evaluated team performance to identify areas for improvement and promote continuous professional growth.
- Oversaw and delegated responsibilities for various customer accounts, ensuring quality service and timely resolution of issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Team Lead
LaSalle Systems Leasing
01.2012 - 08.2015
- Led a team of 6 employees, ensuring high performance and consistent operations through effective oversight and support.
- Provided guidance on speed and efficiency to enhance team productivity and individual performance.
- Assigned projects and distributed tasks based on team members’ expertise, optimizing workflow and project execution.
- Fostered a collaborative environment, encouraging open idea sharing and problem-solving to drive team success.
- Organized team meetings and brainstorming sessions, tracked goal progress, and ensured timely completion of projects.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Inside Sales Account Manager (ISAM)
LaSalle Systems Leasing
12.2007 - 01.2012
- Cultivated strong relationships with the internal sales team and served as the primary point of contact for customer inquiries.
- Maintained customer relationships through regular cadence calls and proactive communication.
- Managed quoting and ordering of hardware and maintenance from various manufacturers, including Cisco, HP, Juniper, Crowdstrike, and Arista.
- Prepared billing statements and reconciled open accruals for the accounting department to ensure accurate financial records.
- Conducted audits on customer data to verify accuracy and facilitate contract renewals.
- Prepared Cisco Smartnet renewals, ensuring continuity of service for customers.
Accounts Payable Team Lead
Advanced Transformers
07.1997 - 05.2003
- Efficiently processed daily invoices and payments to maintain up-to-date accounting records
- Investigated and resolved discrepancies during the account reconciliation process to ensure accuracy
- Reviewed and verified journal entries, receipts, and tax data to enhance financial accuracy
- Assisted team members and managers with various tasks to sustain productivity and achieve project milestones
- Worked collaboratively with colleagues to address challenges and solve problems effectively
- Participated in seminars and additional training to continuously expand knowledge and skills.
Education
Northwestern Business College
Chicago, ILSkills
- Microsoft Office Suite
- Microsoft Teams
- Cisco Webex
- NetSuite
- Vendor Management
- Staff Development
- Operations Management
Extracurricular Activities
Booster Club President, High School Varsity Cheerleading Team, 2022, Present
Timeline
LCM, Enterprise Cisco Manager / Renewals
Trace3 (LaSalle Solutions Acquired by Trace3-2022)
04.2022 - Current
Client Services Manager
LaSalle Solutions
08.2015 - 04.2022
Team Lead
LaSalle Systems Leasing
01.2012 - 08.2015
Inside Sales Account Manager (ISAM)
LaSalle Systems Leasing
12.2007 - 01.2012
Accounts Payable Team Lead
Advanced Transformers
07.1997 - 05.2003
Northwestern Business College
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