Julie James
Trenton,MI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Empire Today
Detroit
10.2021 - Current
- Cultivated a strong company culture emphasizing employee engagement, collaboration, and ongoing learning opportunities.
- Streamlined operational costs by executing comprehensive process improvement initiatives and enhancing resource management.
- Maintained positive customer relations by proactively addressing issues and implementing successful corrective actions.
- Assessed employee performance and delivered constructive feedback to foster skill enhancement.
- Monitored and analyzed business performance to pinpoint areas for improvement and implement necessary adjustments.
- Leveraged data and analytics to make informed decisions and propel business enhancements.
- Demonstrated a commitment to continuous learning and improvement.
- Spearheaded change management initiatives to drive organizational transformation while preserving employee morale and productivity.
- Adapted quickly to new concepts and demonstrated proficiency in learning swiftly.
- Exercised leadership capabilities by effectively motivating and inspiring team members.
Customer Service Manager
Empire Today
Detroit
06.2018 - 10.2021
- Utilized data and analytics to inform decisions and drive business improvements.
- Addressed potential cancellations by proposing tailored solutions that retained accounts.
- Resolved customer complaints while prioritizing satisfaction and fostering loyalty.
- Analyzed recurring issues within operations to solve problems and enhance overall outcomes.
- Supervised employees' performance to identify training needs and establish precise plans for addressing process inefficiencies.
- Set ambitious targets for employees to drive success and cultivate motivation.
- Formulated new scripts and guidelines for team members, resulting in consistent messaging and improved communication with customers.
- Facilitated effective communication across departments to ensure timely resolution of customer concerns.
- Enhanced team productivity by providing ongoing training and support to customer service representatives.
- Actively engaged with customers, swiftly addressing concerns, and escalating significant issues to supervisors.
- Built positive rapport with team members to enhance company morale and promote retention.
- Maintained detailed records of client interactions for efficient follow-up communications or escalations.
- Demonstrated respect, friendliness, and a willingness to assist whenever needed.
Sales Manager
Empire Today
Detroit
04.2017 - 06.2018
- Crafted persuasive presentation decks to secure approval for initiatives and convey results effectively.
- Mentored employees in effective selling techniques, promoting cross-selling strategies to enhance revenue.
- Collaborated with upper management to ensure continuous improvements and surpass team objectives.
- Drove sales growth and profit enhancement by applying proactive management strategies and refining sales training.
- Partnered with diverse teams across headquarters and regions to maintain a consistent brand message and customer experience.
- Developed extensive product knowledge, enabling customized solutions that meet clients' unique requirements.
- Overcame objections from prospective clients by effectively addressing concerns and providing tailored solutions.
- Fostered an ethics-based and positive work environment to minimize turnover and promote high retention rates.
- Guided and advised sales personnel, aiding individual selling efforts while assisting representatives in achieving targets.
- Exhibited exceptional organization skills and a strong work ethic.
Commercial Material Coordinator
Empire Today
Detroit
06.2016 - 04.2017
- Maintained precise records to enhance tracking and forecasting of material requirements.
- Facilitated effective communication regarding material needs and availability across departments.
- Created and implemented tracking systems to monitor progress and ensure deadline adherence.
- Thrived in fast-paced environments by adapting to changing circumstances.
- Demonstrated excellent communication skills, both verbal and written.
- Employed critical thinking to analyze challenges, evaluate solutions, and make informed decisions.
District Manager
Party City/Halloween City
Michigan/Ohio
09.2010 - 06.2016
- Fostered an environment of open communication among management teams throughout the district to share best practices in operational optimization and problem-solving techniques.
- Met deadlines by proactively managing tasks at both individual and team levels while streamlining processes.
- Ensured compliance with company policies and federal/state regulations through regular audits of operational practices at each location in the district.
- Achieved established KPIs for company, regional team, and individual performance through teamwork and a customer-centric focus.
- Collaborated with loss prevention to reduce shrinkage and heighten loss awareness.
- Partnered with upper management to implement continuous enhancements and surpass team objectives.
- Oversaw operations across 6 locations, enforcing high standards of quality.
- Optimized in-store merchandising while monitoring inventory levels to increase sales.
- Identified, developed, and promoted talented employees to build a collaborative and effective leadership team.
- Coordinated successful store openings, overseeing logistics, staffing, training, and promotional efforts for smooth transitions at new locations.
Education
Associates - Business
Wayne State University
DetroitSkills
- Decision-Making
- Leadership and team building
- Sales Coaching
- Sound Judgment
- Problem Resolution
- Employee Development
- Critical thinking
- Operations management
- Team player
- Efficient multi-tasker
- Customer relationship management
- Verbal and written communication
- P&L management
Certification
Lead certified
Hazmat certified
Timeline
General Manager
Empire Today
10.2021 - Current
Customer Service Manager
Empire Today
06.2018 - 10.2021
Sales Manager
Empire Today
04.2017 - 06.2018
Commercial Material Coordinator
Empire Today
06.2016 - 04.2017
District Manager
Party City/Halloween City
09.2010 - 06.2016
Associates - Business
Wayne State University