Julie Jeppson

Account Representative

EK World Wide

03.2017 - Current

Contacted customers to assess satisfaction and current needs.
Consistently exceeded quota expectations leading the way among fellow representatives.
Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
Kept detailed records of customer interactions for optimal traceability.
Supported customer satisfaction through regular follow-up and communication.
Retained high-value clients by providing exceptional support and personalized service.
Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
Built relationships with customers and community to promote long term business growth.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed, maintained and utilized diverse client base.
Developed and implemented strategies to improve customer retention and loyalty.
Collaborated with other departments to address customer needs and service requests.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
Demonstrated strong organizational and time management skills while managing multiple projects.

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