Julie Johns
Hamilton,OH
Summary
Salon owner with extensive cosmetology expertise, recognized for elevating client satisfaction through personalized services and strong communication skills. Proven track record in business management and strategic planning, leading to increased customer retention and revenue growth. Upholds high standards of cleanliness and organization while fostering enduring client relationships. Experienced in product and service sales, contributing to overall business success.
Overview
17
17
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
Cincinnati, OH
09.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Food Delivery Driver
Door Dash
Cincinnati, OH
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Cosmetologist
Salon Rapport
Loveland, OH
06.2010 - 08.2014
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
Phyllis at the Madison
Cincinnati, OH
01.2009 - 12.2010
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Cosmetologist
Paragon Salons & Day Spa
Loveland, OH
01.2010 - 06.2010
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cosmetologist
Dillards Salon
Cincinnati, OH
08.2008 - 12.2008
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Cosmetology License - Cosmetology
International Academy of Hair Design
Cincinnati, OHSkills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Time management
- Excellent communication
- Dedicated team player
- Relationship building
- Flexible schedule
- Customer communication
- Decision-making
- Payment handling
- Supervisory skills
- Appointment scheduling
- Strategic planning
- Business management
- Financial management
- Creativity
- Attention to detail
- Multitasking Abilities
- Reliability
- Organizational skills
- Customer satisfaction
- Active listening
- Product sales
Timeline
Food Delivery Driver
Door Dash
04.2020 - Current
Salon Owner/Operator
Self-employeed
09.2014 - Current
Cosmetologist
Salon Rapport
06.2010 - 08.2014
Cosmetologist
Paragon Salons & Day Spa
01.2010 - 06.2010
Cosmetologist
Phyllis at the Madison
01.2009 - 12.2010
Cosmetologist
Dillards Salon
08.2008 - 12.2008
Cosmetology License - Cosmetology
International Academy of Hair Design