Julie Johnson
Minneapolis,MN
Summary
A results-driven Credit Representative with a proven track record at AT&T, adept in credit analysis and customer service. Leveraged decision-making and problem-solving skills to reduce delinquency rates significantly. Excelled in fostering cross-departmental collaboration and enhancing cash flow forecasting through innovative customer payment tracking systems.
Diligent with robust background in managing credit accounts. Adept at resolving client issues efficiently and ensuring timely payments. Demonstrated ability in risk assessment and maintaining client relationships through effective communication and negotiation skills.
Overview
16
16
years of professional experience
Work History
Dedicated Credit Representative
AT&T
08.2008 - Current
- Evaluated new lending products or services for applicability and effectiveness in meeting the needs of our customer base.
- Examined credit updates and evaluated for credit terms and credit limit increases.
- Implemented a system for tracking customer payment performance that allowed for more accurate forecasting of future cash flows.
- Answered incoming customer calls and questions regarding invoices.
- Applied problem-solving skills to resolve disputes and facilitate payments.
- Maintained strong relationships with key stakeholders throughout the organization to facilitate successful cross-departmental collaboration on credit-related matters.
- Reduced delinquency rates through timely follow-ups on overdue accounts and implementing effective payment plan strategies.
- Managed collection work and contacted customers to collect delinquent balances.
Education
High School Diploma -
St Paul Technical College
St. Paul, MNSkills
- Decision-making capabilities
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Credit decisions
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Verbal and written communication
- Decision-Making
- Loan Servicing
- Task Prioritization
- Self Motivation
- High risk account reviews
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Oral and written communications
- Accounts receivable management
- Credit analysis
- Loan Underwriting
- Lending regulations
- Time management abilities
- Excel proficiency
- Adaptability
Timeline
Dedicated Credit Representative
AT&T
08.2008 - Current
High School Diploma -
St Paul Technical College