Julie LaBombard
Fond Du Lac
Summary
Committed and motivated with exceptional customer service skills. Strong work ethic, professional demeanor and great initiative.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Release Of Information Rep II
Aurora HealthCare
Fond Du Lac, Wisconsin
01.2022 - 05.2026
- Managed release of medical information requests in compliance with HIPAA regulations.
- Collaborated with healthcare providers to ensure timely and accurate information delivery.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Handled phone calls from attorneys, insurance companies and patients.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Used EPIC to perform data entry functions.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Client Service Representative
Ciox Health
Alpharetta, Georgia
07.2014 - 01.2020
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer phone calls
- Review Patient Authorizations for accuracy
- Managed medical records requests to support compliance with healthcare regulations and enhance patient care.
- Release information to persons or agencies according to regulations.
- Review records for completeness, accuracy, and compliance with regulations.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac01-2004
Skills
- Data entry proficiency in systems such as Cerner and EPIC
- Expertise in HIPAA Compliance
- Multitasking
- Computer skills 55 WPM
- Problem Solving & Critical Thinking
- Adaptability & Flexibility
- Teamwork & Interpersonal Skills
- Understanding customer needs
Timeline
Release Of Information Rep II
Aurora HealthCare
01.2022 - 05.2026
Client Service Representative
Ciox Health
07.2014 - 01.2020
High School Diploma -
Fond Du Lac High School