Julie Lucero
Retail Sales/Customer Service
San Francisco,CA
Summary
Versatile professional with extensive experience in retail sales, customer service and administrative roles. Known for effective communication, problem solving and maintaining positive relationships with clients and colleagues. Skilled in managing operations, promoting offers and ensuring customer satisfaction. Eager to leverage diverse skills in a dynamic work environment.
Overview
37
37
years of professional experience
1990
1990
years of post-secondary education
Work History
Retail Sales Associate
H&M Store
06.2023 - 09.2025
- Processed transactions accurately using the POS systems.
- Greeted customers and offered assistance in locating requested garments
- Applied strong problem-solving skills while maintaining calm and professional demeanor.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Promoted special offers and discounts to upsell.
- Monitored and maintained cleanliness and organization of the sales floor and stock areas.
- Followed company policies, rules and procedures
- Processed merchandise through shipping & receiving
- Stocked sales floor according to visual marketing standards.
Licensed Insurance Agent
Family First Life
Clovis, CA
12.2022 - 06.2023
- Educated clients regarding policy features, benefits, and coverage options.
- Processed policy applications and managed sensitive client info using strict client confidentiality and accuracy of documentation.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Conducted in-home, online and phone presentations to provide detailed explanations of policies.
Licensed Insurance Agent
AIL Insurance
Clovis
12.2021 - 12.2022
- Educated clients on various insurance products and coverage options.
- Conducted assessments to identify client's insurance requirements.
- Accurately processed policy applications and ensured compliance with industry regulations.
- Initiated contact with potential clients through cold calling and marketing activities.
- Conducted remote appointments only via zoom with prospective clients to offer life insurance policies during the pandemic
Private Home Care Provider
Tony Lopez
Clovis, California
05.2017 - 10.2020
- Coordinated medication management and ensured timely administration.
- Provided companionship and emotional support to enhance quality of life.
- Provided assistance with ambulation using walkers or wheelchairs.
- Prepared meals and snacks and fed client based on dietary needs.
- Assisted with housekeeping duties such as laundry, vacuuming, washed dishes, changing linens and making bed.
- Assisted with dressing and personal care.
eBay Seller
Self Employed Web
Clovis, CA
04.2005 - 06.2020
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Received and processed payments from customers using electronic transaction services.
- Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
- Created detailed product listings with photographs, descriptions and pricing and uploaded to website servers.
- Maintained high feedback ratings from customers through timely and professional communications.
- Coordinated shipping logistics to ensure timely delivery of products sold.
Office Administrative Assistant
Custom Mobility
Hayward, California
06.1992 - 01.1996
- Managed daily office operations including maintaining a clean and organized establishment including maintaining stock and supplies.
- Supported customer inquiries through effective communication and problem-solving skills.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Offered sales support when needed.
Receptionist
CJ Machine Products
Hayward, California
05.1991 - 05.1992
- Greeted customers and provided excellent customer service to ensure all customer needs were met
- Handled customer or vendor communications in person or by phone professionally, providing accurate information and assistance.
- Provided administrative support to staff members including typing letters, filing documents and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with employee timesheets and accounts payable/receivable projects by management when required.
Shift Manager
SUBWAY®Restaurants
Clovis, California
07.1988 - 09.1990
- Supervised daily operations and ensured adherence to company policies.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inventory checks and maintained stock levels.
- Completed thorough opening, closing, and shift functions.
- Ensured compliance with food and safety regulations.
- Taught staff upselling techniques to meet revenue targets.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Handled sales transactions through POS systems and accurate cash handling.
Education
California Licensed Insurance Producer - Life, Health & Accident Insurance
XCEL Solutions
11.2021 - 12.2021
Cosmetology - Cosmetologist
Federico Beauty College
Fresno, CA 08.1988 - 06.1989
GED
Clovis, CASome College (No Degree) - Computer Information Systems
Chabot College
Hayward, CAClovis West High School
Clovis, CASkills
- Customer relationship management
- Visual merchandising
- Leadership skills
- Inventory management
- Upholding strict client confidentiality
- Multitasking and time management
- Maintaining positive and professional communications
- Accurate cash handling and sales reports
- Reliability and punctuality
- Retail store operations
- Retail sales
- Verbal and written communications
- Data entry
- Fitting room maintenance
- Inventory processing, pricing and stocking
- Policy and procedure adherence
- Store opening and closing procedures
- POS system operations
- Housekeeping
- Home health care
- Active listening and empathy
- Conflict resolution and problem solving
- CRM and basic software applications
- Multitasking and time management
Timeline
Retail Sales Associate
H&M Store
06.2023 - 09.2025
Licensed Insurance Agent
Family First Life
12.2022 - 06.2023
Licensed Insurance Agent
AIL Insurance
12.2021 - 12.2022
California Licensed Insurance Producer - Life, Health & Accident Insurance
XCEL Solutions
11.2021 - 12.2021
Private Home Care Provider
Tony Lopez
05.2017 - 10.2020
eBay Seller
Self Employed Web
04.2005 - 06.2020
Office Administrative Assistant
Custom Mobility
06.1992 - 01.1996
Receptionist
CJ Machine Products
05.1991 - 05.1992
Cosmetology - Cosmetologist
Federico Beauty College
08.1988 - 06.1989
Shift Manager
SUBWAY®Restaurants
07.1988 - 09.1990
GED
Some College (No Degree) - Computer Information Systems
Chabot College
Clovis West High School