Julie Martin
Tyler
Summary
Effective and motivated team leader with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired Operational outcomes
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Performance Manager
Tranzact Insurance Solutions
08.2021 - Current
- Lead by example and help motivate sales agents to provide excellent customer service for clients
- Conducted regular meetings with team members to review goals and objectives.
- Analyzed sales data and generated reports for management review.
- Ensured compliance with company policies and procedures.
- Reviewed policy applications for errors to facilitate quick completion of application process.
- Organized and coordinated training sessions for new employees.
- Conducted regular internal audits to ensure compliance with established standards.
SALES ASSOCIATE/ HEAD CASHIER
Cavenders Boot city
08.2018 - 03.2020
- Assist 50+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education
- My duties as a head cashier were to handle POS system transactions including, credit, cash, exchanges, and returns to ensure seamless and accurate cash flow
- Maintained a clean organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their style ideas
- Actively stay informed about latest sales, and loyalty programs.
ASSISTANT STORE MANAGER
Bush's Chicken
06.2016 - 08.2018
- As an assistant store manager my obligation was to Mentor many entry level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Exemplified leadership and maintained company standards and protocols in all locations
- Held team members responsible for reaching company objectives and processes
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Maintained cash flow by monitoring bank balances and cash requirements.
Education
GENERAL STUDIES -
Tyler Junior College
Tyler, TXSkills
- Medicare Insurance Policy Sales
- Team Management
- Problem solving and troubleshooting
- Professional Relationships
- Excellent Communication Talents
- Persuasive selling
- Quality Assurance
- Prioritizing and Planning
- Analytical Thinking
Certification
- License Health Insurance Agent
- License Life Insurance Agent
Timeline
Sales Performance Manager
Tranzact Insurance Solutions
08.2021 - Current
SALES ASSOCIATE/ HEAD CASHIER
Cavenders Boot city
08.2018 - 03.2020
ASSISTANT STORE MANAGER
Bush's Chicken
06.2016 - 08.2018
GENERAL STUDIES -
Tyler Junior College
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