Julie Matthews
Fairbanks Animal Clinic
Houston
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Receptionist
- Managed front desk operations, ensuring a welcoming environment for clients and pets.
- Scheduled appointments using practice management software, optimizing clinic workflow.
- Handled incoming calls, providing information and assistance to clients with inquiries.
- Maintained accurate patient records and billing information for efficient processing.
- Coordinated communication between veterinary staff and clients, enhancing service delivery.
Kennel Worker
- Provided daily care for animals, ensuring cleanliness and comfort in kennel environment.
- Assisted with feeding and administering medications to various animal species.
- Monitored animal behavior, reporting any health concerns to veterinary staff promptly.
- Maintained accurate records of animal intake, vaccination status, and treatment plans.
- Collaborated with team members to execute efficient cleaning protocols for kennels and equipment.
- Contributed to client communication by providing updates on pet well-being during visits.
- Implemented safety measures to promote a secure environment for animals and staff members.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer and client relations
Scheduling appointments
Greeting and seating clients
Data inputting
File management
Multi-line telephone operation
Timeline
Receptionist
Fairbanks Animal Clinic
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Kennel Worker
Fairbanks Animal Clinic
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Palo Verde High School
High School Diploma
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