Knowledgeable Case Manager experienced in coordinating care for Senior individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
28
28
years of professional experience
Work History
Case Manager
Senior Friendship Centers
Venice, FL
04.1992 - 02.2008
Participated in professional growth programs to support special education improvement efforts.
Increased referral rates by providing excellent service and building meaningful relationships with senior's and caregivers.
Managed support services and fostered communication among social workers and clients.
Helped clients receive appropriate, high-quality care with reasonable results.
Managed caseload of 85 seniors to provide comprehensive, community-based care.
Customer Service Rep - Trust Admin. Assistant
First National Bank - SunTrust
Venice - Sarasota, Florida
01.1980 - 02.1992
Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
Interacted professional services personnel to receive orders, direct activities and communicate instructions.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Prepared various correspondence, reports and other written material in timely manor.
Assisted coworkers and staff members with special tasks on daily basis.
Provided primary client support to internal and external client.
Maintained client satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
Identified issues, analyzed information and provided solutions to problems
Participated in team-building activities to enhance working relationships
Education
Some College (No Degree) - Banking Courses
AIB College of Banking
Venice Fl
High School Diploma -
Freehold Regional High School
Allenton, NJ
06.1963
Skills
Documentation proficiency
Comprehensive Assessments
Treatment planning
Case management
Progress evaluations
Written and verbal communication
Client needs assessments
Quote
Nothing in life is to be feared. It is only to be understood.