JULIE MCKAY
North Fort Myers,FL
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Spectrum through insightful product recommendations and strong client relationships. Skilled in interpersonal communication and attention to detail, adept at multitasking and maintaining high organizational standards. Increased loyalty and streamlined operations as Head Bartender at Wingnuts Grill, demonstrating exceptional customer service and efficiency. Highly experienced entrepreneur known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Spectrum
04.2023 - 04.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Head Bartender/Bar Manager
Wingnuts Grill
03.2020 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Private Housekeeper Owner/Operator
Self
01.2017 - 06.2020
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
Education
High School Diploma -
Word of Christ Christian School
Plymouth Mass06.1987
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Email and Phone Etiquette
- Organized and Efficient
- Interpersonal Communication
- Data Entry
Yoga
Meditation,outdoor activ
Timeline
Inside Sales Representative
Spectrum
04.2023 - 04.2024
Head Bartender/Bar Manager
Wingnuts Grill
03.2020 - 05.2022
Private Housekeeper Owner/Operator
Self
01.2017 - 06.2020
High School Diploma -
Word of Christ Christian School