JULIE MOCK
Berthoud,CO
Summary
Proven leader in sales and customer service, I excelled at Evo-Lite by tailoring backlighting solutions, boosting account values by over 500% at Vitelity/Voyant. Skilled in Salesforce and adept at communication, I consistently prioritized customer satisfaction and operational excellence, demonstrating significant achievements in B2B sales and team management.
Overview
25
25
years of professional experience
Work History
Inside Sales - Midwest Territory
Evo-Lite
Arvada, CO
07.2020 - Current
- I specialize in providing tailored backlighting solutions for both residential and commercial customers across the United States
- My role involves gathering detailed project information, such as job dimensions and specific needs, and using this data to prepare accurate material quotes quickly
- I work closely with clients to understand their requirements, offer customized recommendations, and ensure the right materials are selected for their project
- With a focus on maintaining customer satisfaction, I deliver timely, cost-effective solutions and ensure clear communication throughout the process
- My goal is to provide exceptional service with accurate pricing, efficient turnaround times, and ongoing support to meet the unique needs of each customer
Front Office Clerk - Front End Shift Lead Role
Reasor's
Owasso, OK
02.2019 - 03.2020
- I possess strong customer focus and a comprehensive knowledge of all front-end office and customer service counter procedures
- In a leadership capacity, I manage front-end cashiers, overseeing their daily responsibilities, coordinating shift assignments, and scheduling breaks and lunches
- I play a critical role in the opening and closing of the grocery store, ensuring all related office paperwork and processes are handled efficiently
- Additionally, I am trained to address a wide range of scenarios that may arise in the store, ensuring proper handling to maintain the safety and well-being of both employees and customers
Sr. Wholesale Account Manager
Vitelity / Voyant
Englewood, CO
07.2013 - 10.2018
- Managed over 600 global VOIP telephony accounts, specializing in Vitelity products and services
- Successfully grew accounts from $4,000 to $27,000 per month within one year by effectively upselling and maintaining strong customer relationships
- Utilized Salesforce CRM and internal metrics to track customer growth and performance
- Played a lead role in advocating for telephony customers, ensuring their needs were met with timely, logical solutions to enhance their experience and foster long-term loyalty
- Excelled in a fast-paced, self-managed environment, prioritizing tasks while collaborating with multiple departments to resolve issues and escalate when needed
- Demonstrated expertise in VOIP, SIP Trunking, IP Authentication, and sub-account management
- Consistently delivered exceptional customer service, reinforcing the company's brand and building valuable relationships
Sr. Customer Service and Sales Associate
The Horse Of Course
Claremore, OK
08.2011 - 05.2013
- Managed daily store operations, including opening, cash drawer reconciliation, sales floor duties, and closing procedures
- Provided exceptional customer support and sales assistance for equestrian clothing, tack, and saddles, including advising customers on proper saddle fit for both horse and rider
- Conducted product research, tracked inventory, and organized merchandise displays to maintain a professional store appearance
- Utilized Microsoft Word, Excel, and Outlook for administrative tasks, including creating spreadsheets and developing new processes for saddle and web store sales
- Excelled in shipping and receiving, handling merchandise via USPS and UPS
- Consistently ranked top in sales, selling over 50 saddles, with a focus on used and consigned saddles
- Represented the company at local and regional dressage shows, answering nationwide customer inquiries and driving sales of riding apparel and equipment
Sr. Switch Technician III
Cox Communications
Omaha, NE
01.2000 - 06.2011
- Served in a lead role for special assignments within the department, including generating weekly switch reports detailing daily activities
- Managed the installation, maintenance, and software loads for T1 and DS0 circuits on DMS-500 switches, including troubleshooting and replacing faulty switch cards and equipment
- Tracked weekly call volume, switched, and packet line counts, and oversaw the installation of commercial business customer circuits, including inbound and outbound testing and circuit design
- Performed number porting, ISDN and E&M wink T1 testing, and trunk group translations
- Conducted switch call searches, DLOG report generation, and switch alarm monitoring
- Utilized Remedy for network and customer trouble tickets (UNO, HD, CUI, ECM) and provided switch maintenance and alarm troubleshooting
- Experienced with T-Berd test sets and protocol analyzers
- Worked directly with customers to activate Voice T1 and Fractional T1 services, resolving trouble tickets and technical issues promptly
Education
Nortel CS2K System Overview -
Raleigh12.2007
Fujitsu/Netsmart Overview Glenayre System Support -
Atlanta12.2003
Applied Science - Telecommunications
Colby Community College
Colby12.1992
NW Kansas Technical School
Goodland12.1992
Skills
- Salesforce
- NetSuite
- Sales Experience
- Sales Support
- Sales Pipeline
- Outlook
- Excel
- Cisco Routers
- Customer Service Skills
- Computer literacy
- Communication skills
- Retail Sales
- Leadership Experience
- Telephony
- Time management
- B2B Sales
Timeline
Inside Sales - Midwest Territory
Evo-Lite
07.2020 - Current
Front Office Clerk - Front End Shift Lead Role
Reasor's
02.2019 - 03.2020
Sr. Wholesale Account Manager
Vitelity / Voyant
07.2013 - 10.2018
Sr. Customer Service and Sales Associate
The Horse Of Course
08.2011 - 05.2013
Sr. Switch Technician III
Cox Communications
01.2000 - 06.2011
Nortel CS2K System Overview -
Fujitsu/Netsmart Overview Glenayre System Support -
Applied Science - Telecommunications
Colby Community College
NW Kansas Technical School