Julie Montesano
Clarendon Hills,IL
Summary
Recently semi-retired, I am seeking a part-time, fully remote sales or customer service role within the travel industry. As I pursue my passion for travel, I will have the flexibility to share my enthusiasm for adventure while working days, evenings, and/or weekends.
Overview
12
12
years of professional experience
Work History
Director of Business Development
GRIZZ Pest Management
08.2023 - Current
- Develop customized programs tailored specifically to individual client needs, leading to an increase in repeat business engagements and referrals.
- Increase client base by developing and implementing effective business development strategies.
- Negotiate favorable contract terms with clients while maximizing revenue opportunities.
- Negotiate, prepare, and sign contracts with clients.
- Provide top-notch customer service from initial meeting to throughout the length of the relationship/contract
Commercial Account Manager
Rentokil / Mccloud
09.2020 - 08.2023
- Prepared customer presentations and demonstrations of products/services to solicit new business.
- Managed large book of business, including national accounts, and coordinated services for development, retention and rounding of accounts.
- Worked with inbound marketing leads to generate new business as well as created new opportunities via cold calls
- Prepared log books and issued binders, proofs of insurance and licenses for delivery to clients.
- Analyzed client needs to identify coverage solutions and produced customized programs and quotes.
Account Manager
Rollins, Inc
10.2012 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Bachelor of Arts - Liberal Arts / Communications
University of Illinois
Champaign-Urbana, ILSkills
- Proposal Writing
- Customer Engagement
- Networking
- Customer Service
- Conflict Resolution/Problem Solving
- Negotiations
- Customer Satisfaction
- Relationship building and rapport
- Team Collaboration
- Relationship Building
- Excellent listening skills
Hobbies
Travel, Dancing, Cycling, Hiking, Pickleball, Disc Golf, Reading, Movies, Fine Dining, Wines/Spirits
Timeline
Director of Business Development
GRIZZ Pest Management
08.2023 - Current
Commercial Account Manager
Rentokil / Mccloud
09.2020 - 08.2023
Account Manager
Rollins, Inc
10.2012 - 09.2020
Bachelor of Arts - Liberal Arts / Communications
University of Illinois
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