Julie Morelli
Cranberry Township,PA
Summary
Customer service and sales manager who is committed to providing exceptional customer experience. With an extensive background in various customer focused roles, providing personal care, identifying customer needs and searching for innovative solutions are primary goals. Passionate about building strong customer relationships, driving brand loyalty and increasing sales.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
ASAP Plumbing
Pittsburgh, PA (Remote)
01.2019 - 06.2024
- Responsible for research and resolve of accounts receivable discrepancies
- Accurately and promptly coordinates scheduling, rescheduling and cancellation of appointments so to maximize contractor's time management.
Key Holder
Vitamin Shoppe
Pittsburgh, PA
01.2016 - 01.2020
- Supervisor, responsible for associates, sales and mitigating arising challenges
- Ensured exceptional customer service by building a strong rapport with customers
- Continually met and increased sales targets by promoting new products and maintaining thorough product knowledge.
Office Manager
LaPrima Espresso
Pittsburgh, PA
01.2015 - 01.2016
- Conducted all communication for incoming business and new client requests
- Negotiated contracts for sourced vendors, prepared and processed all payments
- Oversaw inventory activities, including; ordering, stocking, shipping and receiving.
Store Manager
Payless ShoeSource Inc.
Pittsburgh, PA
01.2013 - 01.2015
- Hired, trained and evaluated employees in sales and marketing
- Conducted weekly store meeting for all employees, assigning individuals to specific duties to best meet the needs of our customers and stores
- Consistently met or exceeded sales goals given by district manager
- Consistently generated repeat business through exceptional customer service and store and employee integrity.
Education
Marketing - Major
University of Texas
12.1982
Shenango High School
12.1979
Skills
- Customer Service
- Relationship Building & Management
- Problem Solving
- Staff Training & Development
- Conflict Resolution
- Sales
- Goals & Performance
- Telecommunication skills
- Strong oral (speaking, listening, interpretation) and written communication skills
- Invoice & Coding
- Time Management
- Strategic Thinking
- Salesforce
- Quickbooks
- Microsoft Office Suite
- Seller ENT
- Advanced Computer Proficiency
- Adaptable to various software
Timeline
Customer Service Manager
ASAP Plumbing
01.2019 - 06.2024
Key Holder
Vitamin Shoppe
01.2016 - 01.2020
Office Manager
LaPrima Espresso
01.2015 - 01.2016
Store Manager
Payless ShoeSource Inc.
01.2013 - 01.2015
Marketing - Major
University of Texas
Shenango High School
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