Julie M. Reid
Sodexo
Brookfield,IL
38
years of professional experience
Senior HR Support Specialist – People Center supporting nationwide HR call center operations with Salesforce and ADP. Builds custom queries for unique data requests, mentors new HR support specialists, and strengthens service quality through peer review participation. Earns trust with managers and team members by delivering accurate, timely guidance across routine and complex employee questions.
Work History
Senior HR Support Specialist – People Center
13 Years 7 Months- Provided nationwide HR Call Center support via SalesForce. Mentored onboarding of new HR Support Specialists, fostering professional relationships with diverse managers and team members to establish a reputation for trust and reliability.
- Created and customized system queries for unique data requests using ADP and SalesForce and EDW.
- Participated in Quality Management peer review program, ensuring accuracy of information and delivery of excellent customer service.
- Supported employee relations initiatives by serving as a liaison between employees and management to address concerns quickly and effectively.
Senior Human Resources Generalist
8 Years- Managed Human Resource support for over 380 managers and over 540 hourly employees in the Midwest Region for Healthcare Segment.
- Ensured all Human Resource policies and procedures were followed uniformly
- Guided managers through employee relations issues, ensuring proper documentation and compliance during termination processes
- Supported EEO/AA compliance, FMLA/LOA, payroll, new hire training, and benefits administration to streamline HR operations
- Provided support for Union environments
- Supported In-Unit Human Resource Managers with development and guidance
- Analyzed HR data to identify trends and opportunities for improvement in employee engagement and relations
- Assisted in acquisitions of new accounts
- SVP Special Recognition Award – Health Care – 2006
Human Resource Support Specialist
9 Years- Provided Human Resource support for District Managers, 400+ Managers and over 4000 hourly employees in the Midwest Region for Corporate Services.
- Managed employee records, maintaining accuracy and confidentiality in HRIS systems.
- Point of contact for managers and hourly employees for general benefits questions, including LOAs, disability, medical/dental
- Provided guidance for constructive counseling process, benefits, Workers Compensation, unemployment claims, and FMLA
- Point of contact for managers and hourly employees for general benefits questions, including LOAs, disability, medical/dental
- Facilitated onboarding process for new accounts, ensuring smooth integration into HR systems.
- Facilitated onboarding processes, ensuring compliance with HR policies and procedures.
Training/HR Manager
1 Year- Developed training plan for 50 associates covering safety, customer service, sanitation, and monthly orientation, enhancing onboarding process. Supervised hourly staff and conducted performance reviews.
- Led training initiatives that improved staff performance and compliance with industry standards.
HR Assistant
6 Years- Coordinated onboarding processes for new hires, enhancing integration and employee satisfaction.
- Supported payroll processing activities, ensuring timely and accurate compensation for all employees.
Education
Associates Degree - Hospitality Management/Travel and Tourism
Skills
Employee relations
FMLA administration
EEO/AA compliance
Labor management
Employee communications
ADP Enterprise
Excel
Outlook
Salesforce
Training and development
Additional Work Experience
Employee of the Year – Marriott Suites Downers Grove – 1994
Timeline
Senior HR Support Specialist – People Center
Sodexo
01.2013 - CurrentRead More
Senior Human Resources Generalist
Sodexo Healthcare
01.2005 - 01.2013Read More
Human Resource Support Specialist
Sodexo Corporate Services
01.1996 - 01.2005Read More
Training/HR Manager
Sodexo Conference Center
01.1995 - 01.1996Read More
HR Assistant
Marriott Hotels
01.1989 - 01.1995Read More
College of DuPage
Associates Degree from Hospitality Management/Travel and Tourism
Read More