Julie Norton
Cadillac
Summary
Mobile technology professional driven by results and known for delivering high-quality mobile solutions. Extensive experience in designing and implementing user-friendly mobile applications that meet customer needs. Strong focus on collaboration and adaptability, ensuring team success and project completion.
Overview
25
25
years of professional experience
Work History
Mobile Expert
T-Mobile
Cadillac, MI
05.2019 - Current
- Prior to the store opening I volunteered by representing T-Mobile, at various locations such as Habitat For Humanity, 3rd Day Farm, Missaukee Humane Society, participated in the Great 4th in the North parade along with reaching out to businesses and placing fliers throughout Cadillac and surrounding towns. Opened the Cadillac T-Mobile location and worked as a team setting the location up.
- Perform sales for Consumer and Business customers assisting in coming up with solutions and plans that will benefit them when joining T-Mobile. I make it my highest priority to give excellent Customer experience while in location whether it be sales or handling escalations while resolving their issues in a timely manner.
- Assisted with store operations including daily paperwork, counts and merchandising. Have taken the initiative to learn systems in store to help assist with various tasks such as receiving inventory and store counts.
- When Metro was put in our location I participated in counts, inventory, and paperwork. During days and extended periods without management I have stepped up to make sure the store was taken care of and ran smoothly, which included partnering with RSM’s in the market to ask questions and accomplish goals set by the RMM.
- Locate events that T-Mobile can participate in throughout the year which resulted in us participating in the Mesick Mushroom Festival, Luther Days and the Hungry Hippo Games. I have reached out to the Cadillac Chamber of Commerce, speaking with a representative and getting on their mailing list to try and find different venues that T-Mobile can integrate more into the community to help drive business. I have reached out to the Veterans group to participate in the Veterans Expo.
- I volunteer my time by representing T-Mobile throughout the year at different organizations. Helping other locations within our market in times of need for staff, putting T-Mobile success as a high priority. When team members cannot fulfill their shift, I take it upon myself to ensure our store has proper coverage.
Sales Representative
OSL Retail Services Inc
Cadillac, MI
12.2018 - 05.2019
- Assist Customer with cellular sales with carriers Verizon and AT&T. My job description includes assisting customers with questions on the various prepaid options available to customers too.
Customer Service Representative / Retail Sales
AT&T
Cadillac, MI
03.2015 - 10.2018
- Performed sales in the areas of cellular devices, accessories and DirecTV. Spent time with customers teaching them how to use cellular devices and various applications that made using their devices more user friendly. Built packages that were built around their needs whether it was for cellular or DirecTV.
- Interact with Customer Care periodically and help resolve customer escalations. Receive inventory, send returned inventory to Return Logistics Operations Department, monthly inventory counts, worked with Corporate Inventory Team in resolving inventory related issues.
- Assist Sales Representatives with Inventory related issues and Cash Management.
Sales Associate
Pier 1 Imports
Traverse City, MI
09.2014 - 03.2015
- Processed incoming inventory along with Merchandising. Assisted customers with selecting decor items for their homes.
Sales Associate and Cashier
TJ Maxx
Traverse City, MI
09.2014 - 03.2015
- Processed incoming merchandise. Merchandise stocking on sales floor. Cashiered and provided customer service.
Finance Representative
AT&T
Lake Forest, CA
06.2009 - 01.2014
- Receive inventory, sent returned inventory to Return Logistics Operations Center, work with Corporate Inventory Team in resolving inventory related issues.
- Assist Sales Representatives with Inventory related issues, cash management, sale discount procedures, return procedures and locating inventory from other locations.
- Assisted Corporate Auditor with store audits with passing results. Assisted fellow Finance Representative with rotating inventory counts. Performed twice weekly and monthly inventory counts in home store.
- Trained incoming Finance Representatives in all aspects of inventory procedures as well as trained existing Finance Representatives with inventory best practice inventory procedures.
- Maintained all financial records and daily paperwork on a daily basis.
- Assisted customers on the floor on a part time basis and helped resolve customer escalations internally and externally.
- Worked with the Corporate Finance Team resolving store deposits and customer payments.
- Assisted with store resets and merchandising.
- Worked closely with Management Team on the daily tasks of the store.
Finance Representative / Sales Service Representative
AT&T
Los Angeles, CA
03.2006 - 06.2009
- Advised Sales Representatives and Customers in sales related customer issues with billing, change of responsibility, account inquiries, equipment issues.
- Interact with Customer Care periodically and help resolve customer escalations internally and externally.
- Receive inventory, send returned inventory to Return Logistics Operations Department, monthly inventory counts, worked with Corporate Inventory Team in resolving inventory related issues.
- Assist Sales Representatives with Inventory related issues and Cash Management.
- Assist Management with daily paperwork and running daily reports.
- Supervised the AT&T component of the 3g Phone launch at the Apple Store in Brea Ca.
- Assisted with the Yearly Audit process that has resulted in Passing Scores along with Monthly Inventory counts. Assisted other company locations in preparing for yearly store audits.
- Assisted in helping train several Customer Care Representatives and Finance Representative. Worked closely with Management Team on the daily tasks of the store.
- Assisted with store resets and merchandising.
Retail Sales Operation
Cingular Wireless
Tustin, CA
05.2005 - 03.2006
- Provided Operations coverage for two Retail Stores Inventory Operations in Tustin and Orange.
- Processed Daily Paperwork, received inventory, processed returns to be sent back to Return Logistics Operations, inventory counts, assist customers with equipment issues and assisted during Yearly Audits with passing results along with performing Monthly Inventory Counts.
- Worked closely with the Corporate Inventory Team regarding any inventory issues.
- Worked closely with Management Team on the daily tasks of the store.
B2B Sales Support Inventory Specialist
Cingular Wireless
Irvine, CA
01.2004 - 05.2005
- Executed daily coverage for five business inventory locations, demonstrating adaptability in a floater role.
- Assisted other locations by providing them with 15+ Day Inventory Stock reports that assists them during reconciliation of equipment in Inventory.
- Facilitated training programs for new hires at Irvine inventory location.
- Processes Business sales orders, exchanging and returning equipment, resolves sale order issues, customer inquiries and shipment issues, process purchase orders, daily order entry for onsite invoicing and Direct Fulfillment
- Trained Sales Representatives in reconciliation and providing information to help them locate active serialized equipment to reduce their outstanding physical stock.
- Performed monthly inventory reports, inventory counts, while meeting quarterly audit scores. Was responsible for batching contracts and submitting to the Compensation Manager.
Sales Representatives
Business Sales Support Cingular Wireless
Irvine, CA
04.2001 - 01.2004
- Business Customers, Telesales Customers and Internet Sales Customers.
- Provided assistance to the Business Channel in activations, rate plan changes, cancellations, account maintenance, corporate analysis and rerates.
- Worked in depth and under extensive pressure with Business Customers to resolve billing issues, price plan changes, understanding of the billing system and reducing churn.
- Performed account conversions for special projects.
- Trained newly hired employees.
- Received Jack Power House award for outstanding performance.
Education
Bachelor of Science - Psychology
Colorado Technical University- Online
Colorado Springs, CO12-2027
Bachelor of Science - Business Administration : Concentration in Management
Colorado Technical University- Online
Colorado Springs, CO04-2025
Associate's degree - Business Administration
Colorado Technical University-Online
Colorado Springs, CO10-2023
Bachelor's degree - Operations Management
University Of Arizona Global Campus FTG
Chandler, AZ12-2021
Skills
- Offline storage techniques
- Mobile device management
- Cross-platform proficiency
- Real-time communication features
Timeline
Mobile Expert
T-Mobile
05.2019 - Current
Sales Representative
OSL Retail Services Inc
12.2018 - 05.2019
Customer Service Representative / Retail Sales
AT&T
03.2015 - 10.2018
Sales Associate
Pier 1 Imports
09.2014 - 03.2015
Sales Associate and Cashier
TJ Maxx
09.2014 - 03.2015
Finance Representative
AT&T
06.2009 - 01.2014
Finance Representative / Sales Service Representative
AT&T
03.2006 - 06.2009
Retail Sales Operation
Cingular Wireless
05.2005 - 03.2006
B2B Sales Support Inventory Specialist
Cingular Wireless
01.2004 - 05.2005
Sales Representatives
Business Sales Support Cingular Wireless
04.2001 - 01.2004
Bachelor of Science - Business Administration : Concentration in Management
Colorado Technical University- Online
Associate's degree - Business Administration
Colorado Technical University-Online
Bachelor's degree - Operations Management
University Of Arizona Global Campus FTG
Bachelor of Science - Psychology
Colorado Technical University- Online