Julie Perovich
Lansing,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
27
27
years of post-secondary education
Work History
Direct Support Professional
Comfort Keepers
Chicago, Illinois
04.2023 - 05.2025
- Assisted clients with daily living activities and personal care needs.
- Implemented care plans to support individual client goals and preferences.
- Monitored client health and reported changes to appropriate staff members.
Entertainment Manager
Polekatz NWI Gentlemen's Club
Gary, Indiana
03.2019 - 03.2024
- Managed scheduling for entertainers to optimize performance and customer engagement.
- Resolved customer complaints swiftly to maintain a positive club reputation and experience.
- Reviewed talent portfolios to select appropriate acts for upcoming events.
- Ensured compliance of all legal requirements related to the entertainment industry.
- Provided guidance to entertainers regarding performance etiquette.
- Scheduled rehearsals for entertainers and managed their contracts.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Trained workers in company procedures or policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
South Holland, IL 08.2005 - 05.2028
Associate of Applied Science - Early Childhood Special Education
South Suburban College of Cook County
South Holland, IL 08.2005 - 05.2009
Skills
- Compliance awareness
- Problem resolution
- Customer relationship management
- Event scheduling
- Team collaboration
- Exceptional customer service
- Effective communication
- Time management
- Attention to detail
- Adaptable leadership
- State regulations
- Appointment scheduling
- Empathy and patience
Timeline
Direct Support Professional
Comfort Keepers
04.2023 - 05.2025
Entertainment Manager
Polekatz NWI Gentlemen's Club
03.2019 - 03.2024
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
08.2005 - 05.2028
Associate of Applied Science - Early Childhood Special Education
South Suburban College of Cook County
08.2005 - 05.2009